Daniel Cavanagh Email & Phone Number

Sydney, Nsw, Au

• Being the first point of contact for IT support to 1500 employees throughout Asia-Pacific.• Supporting Windows/Android/iOS devices, Cisco desk/soft phones, Konica Minolta printers.• Troubleshooting level 1 and 2 issues and resolving them where possible. • Quickly escalating enquires/issues to the correct team if unable to resolve it myself. • Working alongside network, system, and security administrators to resolve issues.• Assisting with IT system, infrastructure, and… Show more • Being the first point of contact for IT support to 1500 employees throughout Asia-Pacific.• Supporting Windows/Android/iOS devices, Cisco desk/soft phones, Konica Minolta printers.• Troubleshooting level 1 and 2 issues and resolving them where possible. • Quickly escalating enquires/issues to the correct team if unable to resolve it myself. • Working alongside network, system, and security administrators to resolve issues.• Assisting with IT system, infrastructure, and application projects.• Creating new users/modifying existing users in Active Directory as required. • Setting up phones, tablets, AIO desktops and laptops tailored to each employee's needs.• Assisting with IT equipment procurement. • Creating troubleshooting documentation, organisation and updating of existing documentation.• Creating scripts and batch files for common tasks to simplify processes.• Patching PCs with security updates to ensure systems are protected against vulnerabilities. Show less

Bachelor, Information Technology

Diploma, Information Technology