As an Assistant Manager at Aldi, I have accumulated several years of experience and developed a diverse set of skills. I have gained expertise in various areas such as team leadership, operations management, customer service, and inventory control. My responsibilities included supervising and training staff, ensuring smooth store operations, implementing effective strategies to boost sales, and maintaining high standards of customer satisfaction. I have also honed my problem-solving, communication, and organizational skills through my tenure at Aldi.

As a Customer Success Agent we work closely with customers to ensure their satisfaction and success with a product or service. We serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing support throughout their journey; proactively engage with customers to understand their needs, offer guidance, and deliver personalized solutions. We build strong relationships with customers, striving to maximize their usage of the product or service and helping them achieve their desired outcomes. Additionally, we collaborate with cross-functional teams to advocate for customers, relay feedback, and contribute to product improvements.Spearheaded client relations and sales as a Customer Success Agent, blending comprehensive Health Risk Assessments with tailored recommendations to optimize health outcomes for customers.Acted as a pivotal health consultant, coordinating closely with clients, carriers, and providers to ensure seamless service delivery and customer satisfaction.Managed inbound and outbound communication, engaging with both newly enrolled and existing policyholders to guide them through their plan benefits and additional services.Proactively reached out to customers enrolled in Population Health Member’s Services, offering ongoing care coordination and education on available health services, which enhanced customer engagement and service utilization.Excelled in a sales capacity by introducing clients to Population Health’s platform.Demonstrated strong work ethic, building robust client relationships and advocating for consumers across multiple service offerings.Leveraged advanced technology skills and multitasking ability to efficiently navigate CRM systems and Google Suite, ensuring high levels of productivity and customer service.Completed a comprehensive training program, enhancing my sales techniques and product knowledge.

Work Area: Production.Position Held: Promoter Coordinator.Function: Leader of the company's main sales force, which are the promoters, provide the greatest support to these in terms of attracting new customers, prepare each and every one of the quotes requested both by the company and by the promoters, maintain motivational and referential contact with each of the promoters, keep a record of all the quotes made that allows reflecting individual and monthly sales.

Work Area: Purchasing. Production. Warehouse. Sales. Customer Service.Position Held: Manager.Functions:• Preparation of supply orders.• Supplier management.• Supervision of the production area (kitchen).• Organization and supervision of the warehouse.• Staff management.

Sales. Customer Service.Position Held: Traveling Salesman.Function: Consignment sales of Los Tiburones de La Guaira souvenirs; work carried out in the respective establishments (stadiums) where the team would appear through the installation of a portable mini store.