Client Experience Transformation - Senior project manager working under the TTS Client Experience Process Engineering group. Manages transformation projects with a focus on process and quality improvement of products used by TTS ICG clients.Prior roles: Senior Technical Implementation Manager, Senior Business AnalystAccomplishments include:• Technical implementer involved in the design and solution for CFX SAP IDOC to Citi Supplier Finance for large chemical company. Estimated revenue was $6 million.• Technical Project Manager responsible for multiple client facing product implementation projects• North America Implementation Group(NAISG) Project Manager responsible for rollout of central documentation repository for payment file specification• NAISG SOC 1 audit coordinator (2010)• Project Manager for Global CRM dashboard reporting project

Responsible for information technology and IT related projects for ballistic armor company, including Active Directory, PBX, MRP and ERP systems. Accomplishments include:• ERP system design and rollout to Canadian branch office and new US location via Terminal services and SSL VPN Web interface. Eliminated the need for multiple ERP instances saving the company $250,000 in licensing and hardware costs over a 5 year period.• IT Project Manager responsible for opening of new manufacturing facility with connectivity to main office via point-to-point T-1, PBX services and fiber NAS.• Implemented sFTP connectivity to Department of Defense for billing and packing slip files. Setup allowed for reduced billing cycle with DoD and accelerating revenue from net 90 to net 30.

Provided support for Chase Card Services. Areas of responsibilities included, TWS Job monitoring, error resolution, and File Delivery. Accomplishment included:• Created an implementation SQL script to reduce file connectivity setup time by 25% vs. manual creation. • Supervisor of Marketing Application Support Team.2002 to 2004- Senior Systems AnalystProvided support for the Payments group in the CCS organization. Areas of responsibilities include production support of document and payment processing as well as project implementation. Accomplishments include:• Responsible for creating and maintaining a development system for the Unisys Remittance and Lockbox system. Software Package rollback reduced by 50% year over year.• Project Lead responsible for implementing Active Directory for the Non Core business infrastructure.2001 to 2002 – Support Technician Assigned to the ITM department at JPMorganChase to serve as a technical support technician. Areas of responsibility included production support of networked environment and project implementation. Accomplishments included:• Assigned as lead technician after two months on site.

2000 to 2001 Desktop Support Manager Managed desktop support operations for FirstUSA Bank. Areas of responsibilities included production support, testing infrastructure, managing and developing employees. Accomplishments include:• Once assigned to Desktop Support group, SLA compliance was raised from 79% to 92%• Leader of team that designed implemented and managed a remote control support tool. Onsite service calls reduced by 10% in first month of project.

Accomplishments include:• Hardware Sales Manager, sales group maintained a sales increase of 3% or better for 5 straight months.• Technical Service Supervisor, Two months into the supervisor position revenue increase by 25%.