Daniel Chaves Email & Phone Number

Global

Global

• Supervise a diverse group that works 24/7 to ensure business continuity. Deliver quality results by developing the strengths of each team member and creating synergy between team members. Continuously improving.
• Facilitated company-wide Incident management real-time reporting and analysis by migrating from a homegrown application into Service Now.
• Analyze incident and problem reports and statistics to propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible incidents.
• Successfully absorbed extra functions by empowering team members to take ownership and providing them coaching to ensure new functions were executed with quality results.

Global

• Collaborating with a 24/7 interdisciplinary team that is responsible of the health and proper function of financial systems spread in 5 different geographical locations with over 3000 nodes servicing customers all over.
• Understanding complex systems comprised of several applications, database, files processing and web components.
• Enhancing internal procedures, training methods and automating tasks to improve the performance delivery of the team.
• Modernizing the Incident Management System to provide better usability and greatly enhance it’s reporting capabilities.

Costa Rica

• Work closely with the organizations to provide, design, develop and implement IT solutions according to business needs. In charge of the implementation and support of several systems including: MES (manufacturing.
• Provide better visibility and control to the VP of Operations by designing and implementing a web system for Global Operation Metrics.
• Improve service delivery and business continuity by reducing MMTR (Mean Time to Restore) from 15 days to less than 5 days by creating and implementing global processes in the global IT area.

Costa Rica

• Install, configure and support hardware (desktop computers, laptops, printers, IP phones, network gear and servers) and software components used in the administrative and manufacturing operations areas. In charge of.
• 40% time reduction in IT equipment deployment and optimizing IT asset control by implementing 5S initiatives in the IT equipment warehouse.
• Improving queuing times by 50% and providing a better control over subsidies payments by implementing and supporting a point of sale system for the plant cafeteria.

Costa Rica

Provide technical support to the HP server and storage solutions, troubleshooting and resolving complex issues involving Hardware, Firmware & Software while meeting different metrics such as on call time, correct diagnostic and customer satisfaction. Supported technologies include Windows Server 2003, 2008, 2008 core, Linux Red Hat, VMware, Rack Mount &.

Costa Rica

• Cooperate with Quality Engineers to coordinate and execute environmental monitoring in the manufacturing clean rooms. In charge of collecting product samples for quarterly sterility tests.
• Successfully executing environmental monitoring to 5 clean rooms with more than 500 operators.

Costa Rica

Provide support to +500 users including hardware & software in office and manufacturing environments. Support to labeling systems and laser printers and provide training to final users. In charge of inventory and asset management.

Master'S Degree, Information Technology

Pending conclusion

Bachelor Of Engineering (Beng), Computer Technology/Computer Systems Technology