Daniel Cheung Email & Phone Number

Dulles, Virginia, United States

Desk side support specialist and SES tech

Dulles, Virginia, United States

Ashburn, Virginia, United States

Rockville, Maryland, United States

Ashburn, Va

• Work in Network Operations Center to analyze reported issues, generate trouble tickets, and route tickets to appropriate technical staff members for resolution• Provide initial fault assessment, isolation, and resolution in support of the AFSS program• Provide customer and technical support to FAA and Lockheed Martin Specialist.• Monitor networks via NAGIOS• Write outage reports and communicate with supervisors as well as FAA Specialist• Communicate with FAA regarding outages and resolutions• Manage Active Directory of Lockheed Martin Employees• Perform diagnostic testing, troubleshooting, and analysis of all system components based on documented procedures

Ashburn, Va

• Work in Network Operations Center to analyze reported issues, generate trouble tickets, and route tickets to appropriate technical staff members for resolution• Provide initial fault assessment, isolation, and resolution in support of the AFSS program• Provide customer and technical support to FAA and Lockheed Martin Specialist.• Monitor networks via NAGIOS• Write outage reports and communicate with supervisors as well as FAA Specialist• Communicate with FAA regarding outages and resolutions• Manage Active Directory of Lockheed Martin Employees• Perform diagnostic testing, troubleshooting, and analysis of all system components based on documented procedures

Reston, Va

• Use ticketing system (Contactual 8x8) to track tickets and communicate with end users while troubleshooting issues they are experiencing with AIR software. If necessary, use secure remote access to see configurations set up by end user on their machines• Escalate cases if issue is an internal issue or data issue that needs to be dealt with by Tier III or Project Team• Communicate with team via Microsoft Lync and used the remote desktop function for trainings.• Assisted users with password reset to allow users to gain access to their accounts.• Researched and used Remedy as well as other ticketing systems to test functionality• Use Cisco switches to prepare machines for conferences

Bachelor Of Science (B.S.), Information Technology

Undergraduate studies in Information Systems with focus in hardware/software.

High School Diploma, Science And Technology

Enrolled in Eleanor Roosevelt High School's Science and Technology program with a focus in Sciences.