Daniel Chiew Email & Phone Number

New South Wales, Australia

• Technical leadership of L3 team, supporting Office 365 services, Microsoft Exchange and other collaborative technologies• Non-HR team and resource management• Resourcing and delivery of technical projects to meet project targets • Driving successful delivery of supported SLA’s• Development of technical automation and procedures

New South Wales, Australia

• Technical consultation and primary implementer of mailbox migration between Exchange 2013 and Office 365 (Exchange online) for multiple state government agencies• Technical consultation on migration of file storage between legacy technologies and Office 365 SharePoint and OneDrive• Technical consultation and deployment of Azure Active Directory Synchronisation • L3 Transition support of Exchange 2013, Exchange Online, Azure Active Directory Synchronisation

Sydney, Australia

• Developed, planed and implemented mailbox migration between Legacy Australian Office365 tenant and US Office 365 tenant• Developed and documented inter-organisational migration strategy for on-premises source (Exchange 2013) to on-premises target (Exchange 2010) • Provided support for co-existence during migration• Scripted reporting to business through migration• Script support for migration of skype (enterprise voice from on premises to cloud connect only)• Provided AD object synchronisation support (via the Quest tool)• Developed plans for business application transition• OneDrive data migration

Sydney, Australia

Responsible for Service Delivery and SLA compliance for a technical tower to several leading Australian corporations.• Developed a successful service remediation plan for a large energy supplier (EBITDA >$800 million, 7000 users) improving TTR compliance from approx. 60% (Red) to better than 90% (Green)• Provided solution design, and implemented as primary engineer, an Exchange 2013 migration for a major manufacturer• Received executive recognition for successfully delivering 100% SLA compliance for two major trade accounts for over two years Full details of my achievements will be provided via C.V.

Sydney, Australia

Leadership of a Hewlett Packard technical team. Development and documentation of process and automation.• Developed “Release to Production” testing process and documents for standard messaging and collaboration servers• Produced “Operational Service Manuals” for several trade customers• Developed PowerShell script to perform discovery documentation for new and updated client exchange organisations• Developed PowerShell script to automate daily health checks and reporting• Produced RACI in conjunction with offshore peers to facilitate offshoring of support functions - driving labour cost savings of up to 30% across six accounts specific to offshored scope • Received highest possible HP performance rating “Exceeds Expectations” for every year in this role (typically limited to top 5% per business unit)Full details of my achievements will be provided by C.V.

Sydney, Australia

Top tier technical and project support for Microsoft Exchange and other Messaging and Collaboratiob services• Level 3 and 4 technical escalation for messaging systems (Microsoft Exchange, Lync, Unified Messaging Applications etc.) for multiple customer accounts and total user base of 30,000+ users • Project resourcing in the messaging and collaboration space• Support and documentation for offshore level 2 teams• Service availability ownershipFull details of my achievements will be provided by C.V.