David White Email & Phone Number

Key Results:• • Using multiple scanning tools such as Qualys and Rapid7, was able to setup and run scans on a scheduled timeframe• Analyze and filter data via reporting and Excel for resolvers to have a better understanding of needed remediations• Work within ServiceNow to create and send tickets to resolvers based on scan results• Ran ad hoc scans and assisted in hardening systems during zero-day vulnerabilities• Researched with vendors such as Recorded Future and cisa.gov to stay on top of current threats and vulnerabilities• Assisted in creating change orders through ServiceNow for network updates that were needed for remediation.

Augusta, Georgia, United States

• Directed, planned, coordinated, and administered day-to-day operations at the service desk for over 20 employees that supported more than 4,000+ employees and contractors. • Performed more in depth support for customers and VIP’s with more complex issues.• Assisted management with converting multiple points of information and communication into Microsoft Teams for a better workflow and visibility for what is being achieved. • Worked with multiple resolver groups to assist agents and users with resolving issue with the SLA requirements.

Augusta, Georgia Area

 Served as first response support for Microsoft employees for issues of VPN, remote desktop, password reset, network and connectivity troubleshooting, domain joining, system administration using applications such as Remote Desktop Connection, Quick Assist, and Microsoft Teams. Also, assisted in Active Directory and Airwatch MDM services for the contract. Document issues on multiple ticket recording databases, Microsoft SNOW and Microsoft Agent 360 detailing issues, troubleshooting done, and resolutions or workarounds.  Partnered with subject matter experts and Tier II help desk peers to resolve complex problems that required escalation or solutions outside our scope.  Assisted fellow employees as a subject matter expert to help them resolve customer tickets in a timely manner with proper procedures.

Aiken, Sc

 Managed a group of over 15 employees to meet the daily requirements set forth by the UPS guidelines. Consistently met and exceeded weekly, monthly, and yearly goals in production operations, work defined projects, and employee safety.  Kept daily and weekly logs of work performed in effort to keep management aware of what was being accomplished.

Aiken, South Carolina

 Managed all aspects of running a business such as accounting, purchasing, inventory management, sales, and marketing.  Dealt daily with vendors to ensure the best price was given and that products were being used in the most effective way as well as working with customers to make sure they were getting the exact product they were requesting.  Managed a catering company that required dealing with customers, marketing the business, and ensuring that each project was managed and executed with precision and to the highest quality.

Bachelor'S Degree, Business Administration And Management

Business Administration And Management, General