Daniel Clemence Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Installation of 27 in motion automated weighing, printing and scanning lines in the food industry. Oversee the startup and troubleshooting of 27 in motion lines with 29 automated print and apply systems. Trained maintenance and operations on troubleshooting and operation of the hardware on all the lines.

Burlington, ON

Install, troubleshoot and repair harsh environment computers running Windows 10, 7, XP and DOSUpgrade all the network infrastructure in the office and warehouse including replacing,switches, access points, and wiring. Sourced a new router with the install of fibre network to the building.Install, troubleshoot and repair traceability systems including.

Brantford, ON

• Technical Systems Analyst
• Performed in a ticket based helpdesk environment resolving user issues based from phone calls, walkups, and desktop support
• Worked with vendors to overcome software and hardware issues.
• Administer users in Active Directory
• Worked at user’s locations performing software installs and repairs on various equipment in various departments of the City
• Initiate BlackBerry backups and upgrades

Gowlings

• End user support involving desktop support resolving hardware and software issues
• Server support including building new servers both physical and in a vm environment
• Performed weekly, daily and month end backups using Symantec Backup Exec, and vRanger version 5 including day to day administration as well as perform an upgrade from version 11d to 12.5
• Setup user accounts in Quicklaw, CaseLogistix, CarpeDiem
• Upgraded VMware servers from ESX 3.5 to ESXi 4.1, including performing VMware Tools upgrades
• Performed AD administration including adding users in ad, maintaining group membership and computers

• IT Service Desk Representative
• Resolve or escalate RIM employee incidents of a technical nature as quickly as possible
• Use Remote Desktop to connect to users computer and assist users with various issues
• Experience resolving end users connectivity issues including VOIP and VPN
• Provide case status updates to management and end-users
• Work closely with all IT groups and internal customers to improve the service level

Diploma, Computer Engineering Technology.

Liberal Studies Certificate received in April of 2004

Lan Administration And Support Certificate, Local Area Network Administration And Support, Honours

LAN Administration and Support •Achieved an Honours Graduate Certificate •Data Communications, Microcomputer Hardware levels 1 and 2.