Daniel Clemence Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Installation of 27 in motion automated weighing, printing and scanning lines in the food industry. Oversee the startup and troubleshooting of 27 in motion lines with 29 automated print and apply systems. Trained maintenance and operations on troubleshooting and operation of the hardware on all the lines.

Burlington, On

Install, troubleshoot and repair harsh environment computers running Windows 10, 7, XP and DOSUpgrade all the network infrastructure in the office and warehouse including replacing ,switches, access points, and wiring. Sourced a new router with the install of fibre network to the building.Install, troubleshoot and repair traceability systems including conveyors, scales, scanners, imagers, print and apply systems and label printers

Brantford, On

Technical Systems Analyst•Performed in a ticket based helpdesk environment resolving user issues based from phone calls, walkups, and desktop support•Worked with vendors to overcome software and hardware issues.•Administer users in Active Directory•Worked at user’s locations performing software installs and repairs on various equipment in various departments of the City•Initiate BlackBerry backups and upgrades•Worked on a full migration of users from one BES to another•Worked on a Windows 7 Migration that included rolling out over 400 computer in 8 months in a three person team•Worked in a team to perfect the build process for Windows 7 to setup all the new machines being deployed in the corporation•Worked on the implementation of Software products including ArcGIS, AutoCAD, JD Edwards, Oracle, Class and various other products used in a Municipal environment •Setup links to the AS400 system•Perform troubleshooting, software updates and computer repairs using LANDesk•Worked in a Lotus Notes environment •Resolve network printer issues including troubleshooting IP address assignment and driver issues•Build new machines for users including capturing users profiles and restoring them to the new computers

Gowlings

• End user support involving desktop support resolving hardware and software issues• Server support including building new servers both physical and in a vm environment• Performed weekly, daily and month end backups using Symantec Backup Exec, and vRanger version 5 including day to day administration as well as perform an upgrade from version 11d to 12.5• Setup user accounts in Quicklaw, CaseLogistix, CarpeDiem• Upgraded VMware servers from ESX 3.5 to ESXi 4.1, including performing VMware Tools upgrades• Performed AD administration including adding users in ad, maintaining group membership and computers• Performed GPO changes• Worked with a team to prepare for an upgrade to Office 2007 and Windows 7• Worked on a process to capture users profiles to be restored after upgrading to Office 2007 and Windows 7• Setup policies and maintained the Enterprise Vault server in the office and worked on a team to create firm standards• Setup and maintained the Symantec Endpoint protection server• Performed server upgrades• Setup Voice Over IP phones and users accounts including voicemail• Created new user accounts in the phone system• Setup users with BlackBerry’s and performed various troubleshooting and repairs• Repaired Cisco 7960 phones• Assisted with the maintenance of the backbone and various other switches including setting them up

IT Service Desk Representative•Resolve or escalate RIM employee incidents of a technical nature as quickly as possible •Use Remote Desktop to connect to users computer and assist users with various issues•Experience resolving end users connectivity issues including VOIP and VPN •Provide case status updates to management and end-users•Work closely with all IT groups and internal customers to improve the service level •Identify, investigate, diagnose, and research solutions to technical problems,•Install, upgrade and resolve hardware and software issues. •Monitoring infrastructure incidents as well as large scale server, application or network outages. •Process incoming calls, email and walk-up requests; •Maintain password and data integrity of file system security for the desktop, server, software, network and remote access environments,•Install, configure, troubleshoot and repair laptops, BlackBerry handhelds and other hardware peripherals•Troubleshoot software and hardware failures and identify network problems.

Diploma, Computer Engineering Technology.

Liberal Studies Certificate received in April of 2004

Lan Administration And Support Certificate, Local Area Network Administration And Support, Honours

LAN Administration and Support •Achieved an Honours Graduate Certificate •Data Communications, Microcomputer Hardware levels 1 and 2.