Daniel Coll Email & Phone Number

Malvern, PA, US

Audubon, Pennsylvania, US

Wayne, PA, US

• Support a mission critical enterprise class application in a 7x24x365 environment.This includes providing infrastructure level answers to questions, resolutions to problems andgeneral assistance in the day to day.
• Deploy, maintain, and support the hardware and software used in support of hostedcustomers to ensure reliability, adherence to contract specifications, and publishedspecifications for Service Level Agreements (SLA).
• Maintain and upgrade the operational processes for the standard daily operations, including,issue management, problem management, change management, and escalations to ensurehigh levels of application availability.
• Provide Tier 1 and Tier 2 support and escalate and follow through to resolution as required.
• Assist customers with the design and implementation of their infrastructure for theirInformation Availability requirements, while keeping aware of regulatory and securityrequirements for the various industries.
• Participate in the quality assurance and testing of the application prior to release as wellas post release.

• Lead technical and project manager for high performing multi-national development teamresponsible for harvesting the intellectual capital across three countries
• Senior leader responsible for development, deployment and maintenance of four keycommercial products comprised of over 500,000 lines of code that support secure, highvolumeand ultra-redundant systems, sophisticated.
• Performed all technical workload planning and scheduling across multiple developmentteams; routinely lead 5-8 concurrent development and maintenance efforts
• Designed, purchased, installed and maintained three environments for development, stagingand production that support in-house operations and over 50 client projects for websitehosting, custom web application servers.

Venlo, Limburg, NL

• Developed and managed workload and schedules for 12 field service team members withcoordination of Senior Field Management
• Assured customer satisfaction by providing technical backup support; first line call escalation;assistance and field training of the Philadelphia / New Jersey service team
• Conducted monthly technical meetings to discuss customer / technical issues and updatingservice documentation and procedures
• Developed "Total Call" Procedure
• Selected for special assignments, aiding service teams at remote branches
• Followed policy and procedures according to ISO 9000 Standards