 Manage a Business Development center for 19 retail locations for sales, service and marketing. Utilizing sig sigma and lean to determine deficiencies and maximize efficiencies. Piloted a phone system replacement project that involved multiple dealerships. This resulted in a decrease in dropped/abandoned calls and increased sales of 45% since inception.  Consolidated vendors for marketing strategy for multiple dealerships to deliver consistent relevant communications on multiple… Show more  Manage a Business Development center for 19 retail locations for sales, service and marketing. Utilizing sig sigma and lean to determine deficiencies and maximize efficiencies. Piloted a phone system replacement project that involved multiple dealerships. This resulted in a decrease in dropped/abandoned calls and increased sales of 45% since inception.  Consolidated vendors for marketing strategy for multiple dealerships to deliver consistent relevant communications on multiple platforms. This enable costs to be cut while not sacrificing quality of communications.  Manage 38 employees for sales, service, CSI, and Nurture departments. Provide constant feedback for improvement aimed at increased results, employee satisfaction and dealership growth. Serve as positive leader, trainer resource and model for BDC team members Develop and facilitate ongoing training program aimed at improving employee performance, pay and morale. Develop morale boosting challenges and incentive programs for the team. Serve as key liaison between the BDC and key directors/managers at each dealership. Ensure BDC is meeting or exceeding General Manager’s expectations at each store. Provide ongoing feedback to managers at each store regarding opportunities and observations for improved results. Develop and launch processes aimed at ensuring that appointments are confirmed for increased show rate. Visit volume trends to determine adequate staffing based on seasonality’s Show less