Daniel Compton Email & Phone Number

Swindon, England, United Kingdom

Since moving to the role of Infrastructure Engineer my duties include being responsible for designing, building, deploying, and maintaining the IT infrastructure of multiple clients of varying size and complexity using the latest technology. Additionally, my role also often required the support and development of client specific platform geared towards a.

In my role as Senior Technical Support Analyst at IMEX Technical Services my primary role was to investigate and resolve a variety of 2nd and 3rd line tasks and incidents. In addition to my primary role I have been tasked to assist the Project management team in the delivery of various solutions for multiple clients. This role also placed me as a point of.

Swindon, United Kingdom

In my role as Technical Support Analyst at IMEX Technical Services my primary role was to investigate and resolve a variety of 1st/2nd/3rd line tasks and incidents in addition to working along side various hardware configuration tasks. This position also had a secondary role which required occasional visits to customer sites to perform on the ground.

Faringdon, Wiltshire

In my role as System Engineer at CIS Ltd I was replied upon to investigate and resolve a variety of 1st/2nd/3rd line tasks and incidents in addition to researching and developing various projects and services to be used as sellable products for the company. Technologies used;- Windows Server 2012- Windows 8/8.1- Windows SQL Server 2012- Autotask.

Shrivenham

As 2nd Line Support it is my responsibility make sure all 1st line tasks are completed, assisting 1st Line Service Desk Analysts with incident resolution, investigate 2nd line incidents, implementing various technologies for managed service contracts and supporting 3rd Line Support where possible. Technologies used; - HP Hardware - Windows XP/Vista/7.

Shrivenham

As Service Desk Shift Supervisor it was my responsibility to manage a 3 person shift over two days and two nights a week. This included making sure all 1st line tasks are completed, assisting 1st Line Service Desk Analysts with incident resolution, carrying out 2nd line tasks, investigate 2nd line incidents, investigating & analysing the impact of.

Shirvenham

As Configuration Team Supervisor it was responsibility to oversee the day to day running of hardware configuration and warehouse management. This included management of two configuration staff, checking in orders, ensuring all hardware was fit for purpose, hardware configuration/testing and if required software installation and shipping of completed.

Crewe, United Kingdom

As In-Service Technician it was my responsibility to make sure all in-service tasks are completed, managed service system monitoring, assisting 1st Line Service Desk Analysts with incident resolution, carrying out 2nd line tasks, investigate 2nd line incidents and on-call support for 24hr customers. Technologies used; - System Centre Configuration Manager.

Oxford, United Kingdom

This role was initially a training only role which after 6 months enabled me to being weekly trips to Crewe, Cheshire where I began on the job training for the role of In-Service Technician.