Daniel Cortez Email & Phone Number

As an Application Specialist at Arrowhead Regional Medical Center (ARMC), my role centered on supporting the efficient operation of Epic, a critical healthcare application. Key responsibilities included:Epic Proficiency: Demonstrated a deep understanding of Epic workflows and functionalities, ensuring alignment with business operations. Proficiency self-study in: Prelude-586701039 Security Coordinator- 695392344Provider Administration Badge - 967128528User Training and Support: Assisted in the development of Epic user training materials and provided ongoing support to end-users, ensuring smooth operations and troubleshooting incidents promptly.Technical Expertise: Installed and configured PCs with essential software, including Citrix Receiver and Epic Hyperspace URL shortcuts. Managed hardware and software deployment for Epic testing and production environments.Documentation and Analysis: Documented business requirements and translated work processes into functional specifications for Epic-related projects. Identified, analyzed, and recommended improvements to enhance operational processes and system automation.Quality Assurance: Followed Epic quality assurance standards and communication system changes effectively, ensuring seamless integration and compliance.