- Researched and analyzed complex health insurance claims to identify discrepancies and trends, verify pricing, and confirm prior authorization for timely and accurate payment to providers.- Communicated with system users as Subject Matter Expert for Business Analyst teams for projects that revised automated system processes, resulting in an 80% increase in claims inventory turnover.- Performed root cause analysis to identify and troubleshoot issues in automation software, significantly reducing the risk of automation errors and creating new business processes.- Tested and evaluated system patches prior to deployment, making recommendations on documentation and further actions for senior analysts.

- Installed rail signals, computer systems, and railroad crossings in accordance with manufacturer’s design. - Used troubleshooting tactics to solve computer system logic and power issues. - Coordinated with other departments during major projects to install or repair sections of rail.

- Performed inspection, troubleshooting, and maintenance of F/A-18 Hornet avionics and weapon systems.- Led aircraft maintenance projects as a Quality Assurance Inspector, analyzing maintenance trends, monitoring inventory and purchases, and providing final authorization on all maintenance activities.- Qualified as Aircraft Troubleshooter, diagnosing and resolving aircraft issues during flight deck operations in fast-paced environments, contributing to a major squadron award for maintenance and safety.- Promoted to Plane Captain Supervisor coordinating flight deck operations and overseeing the launch and recovery of aircraft, leading to a 100% mission success rate for Operation Enduring Freedom 2011-2012.