Manage all Internal systems, cloud, and network infrastructure. Spearhead the delivery of all technical services and support for the following areas: Network level: WAN and LAN connectivity, routers, firewalls, and security. Remotely monitor and manage system alerts and notifications, and provide remote access solution support via VPN and Terminal Services. Work with Sales Team to engineer projects, identify new products and solutions, and research solutions for existing clients. Manage and support a six-member team of Help Desk Technicians, monitor their performance, and develop feedback reports for management.• Support and administer Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, Office 365, and Azure (virtualization technology).• Coordinate and schedule helpdesk tickets and resolve escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.• Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and conduct periodic system review.• Document maintenance for all computer systems and network infrastructure.• Liaise with customers as required to inform them about incident progress, impending changes, or agreed outages.• Troubleshoot technical issues, particularly escalations, and resolve in a timely manner.• Recommend changes to improve operational efficiency.• Promoted to Management position within three weeks of being hired.

- Deployed Splunk's query language (SPL) for advanced searches, intricate data modeling, and analysis in incident response and threat hunting.- Conducted packet-level analysis with Wireshark, unveiling and investigating network-based attacks, unauthorized access, and data exfiltration.- Employed Burp Suite for comprehensive web application security assessments, identifying and mitigating vulnerabilities like SQL injection and XSS across diverse client projects.- Crafted local rules using Snort IPS to analyze PCAP files, proactively investigating and halting potential malicious activities based on traffic data.- Optimized threat detection and response capabilities by fine-tuning CrowdStrike Falcon.- Implemented NMAP for network security, pinpointing open ports and vulnerabilities.

Oversaw Installation and configuration of computer hardware, operating systems, and applications in accordance with the specific needs of each department. Set up new user accounts and profiles, and trained staff in the use of software and apps. Monitored and maintained all computer systems and networks.• Troubleshoot system and network issues and diagnose and solve hardware or software faults.• Replace parts and/or equipment as required.• Install, monitor, and maintain camera systems across multiple locations.