Daniel Craig Email & Phone Number

Provide direct support to troubleshoot any issues that arise with the Assessment Portal and/or Community Forum platformLead on all aspects of user and license management including new user setup/deactivation, roles,profiles, permissions, public groups, OWD, and sharing rules;Facilitate new user and ongoing user trainingDevelop and maintain technical documentation Manage the Salesforce Sandbox environment.Strategically advise and provide recommendations for other database solutions and integration capabilities Provide direct Salesforce support and maintenance Lead on the building and refining of dashboards and reports in Salesforce Support the implementation including the rollout and ongoing maintenance of the Assessment Portal and Community Forum (including Salesforce NPSP, Tableau CRM, Experience Cloud, multiple language support, integration with the Higher Logic platform, etc.).Serve as a cross-team strategic thought partner to highlight opportunities to leverage existing system and platform development as well as identify risks;Proactively conduct system maintenance including Security Reviews, Release Updates, HealthCheck, and Optimizer;Act as an advisor on current and future system and platform vendors.

Develop and implement vision, policies, plans, procedures, and automated processes for CASL’s Salesforce case management system.Build and operationalize processes that ensure timely data-loading and maintaining accuracy and relevance of data in CASL Salesforce systemDevelop and lead projects that include advanced qualitative and quantitative analytic assignments, methodologies, and predictive data models related to program and community assessments.Provide relevant data-related reports to CASL’s leadership, collaborative networks, and key community stakeholders for decision-making, action planning, and continuous improvement.Lead Data Analysts in managing CASL’s CRM and developing systems and tools for effective data management, visualization and interpretation (Salesforce systems design, dashboards, information graphics, mapping, Tableau Analytics).Provide technical assistance and build understanding among partners about the effective use of data.Design, implement, and provide enforcement of data infrastructure, security and system policies.

Chicago, Illinois, United States

Develop and implement vision, policies, plans, procedures, and automated processes for CASL’s Salesforce case management system.Build and operationalize processes that ensure timely data-loading and maintaining accuracy and relevance of data in CASL Salesforce systemDevelop and lead projects that include advanced qualitative and quantitative analytic assignments, methodologies, and predictive data models related to program and community assessments.Provide relevant data-related reports to CASL’s leadership, collaborative networks, and key community stakeholders for decision-making, action planning, and continuous improvement.Lead Data Analysts in managing CASL’s CRM and developing systems and tools for effective data management, visualization and interpretation (Salesforce systems design, dashboards, information graphics, mapping, Tableau Analytics).Provide technical assistance and build understanding among partners about the effective use of data.Design, implement, and provide enforcement of data infrastructure, security and system policies.

Chicago, Illinois, United States

Assisted the Manager of Program Impact and Evaluation in overseeing the development and implementation of vision, policies, plans, procedures, and automated processes for CASL’s Salesforce case management system. Along with maintaining the platform and provide support for integrated and aligned case management tools and assessments, user subscriptions and training. Established a formal data request process for users that ensures information requests are tracked and completed in a timely manner.Established data analysis and statistical modeling procedures for analyzing CASL's community survey data.Conducted quality control measures and audits to ensure the reliability of data collection, system security and confidentiality is maintained by analyzing data and reports, isolating problems and addressing issues. Administrated ongoing data clean-up including database de-duping, address updates, data cleanup, and data batch processing to ensure up-to-date accuracy. Documented procedures for user account management and assist the Manager of Program Impact and Evaluation in determining appropriate levels of access and facilitate end user access/security to ensure efficient flow of data, smooth integration between systems and the confidentiality and security of information. Documented training process and keep records of staff training and usage of CASL’s Salesforce system.Prepared and assist with the production of financial, analytical and demographic queries and reports. Assisted management and staff in providing information and deciphering data from CASL’s Salesforce system to support the development mission of senior management, fundraisers and CASL staff members

Chicago, Illinois, United States

Retrieve, analyze and organize data of Chinatown’s demographics using data retrieval tools from the Department of Family and Support Services (DFSS) for community assessment.Propose budgets in Excel spreadsheets for submission to DFSS based on previous expenditures and program needs.Enter data in Salesforce to track student attendance, homework completion, activity engagement, grades and student assessments.

machine and forklift operation, quality control, packaging, and supervision of other employees.

Bachelor Of Arts (B.A.), Economics

Associate Of Arts (A.A.)