Daniel Crowe Email and Phone Number

Maintaining contractual obligations with our client through proactive and efficient management of CEMAR. Raising Compensation Events, Early Warnings, Applications for Payment and monitoring dashboardsManaging a team of up to 7 Commercial Administrators. Training, developing and providing both official and informal feedback to encourage them to reach their maximum potentialCreating and maintaining excellent working relationships with both clients and subcontractors. Ensuring continuous improvement in working relationships whilst protecting the interests of Avonline NetworksRecording and tracking both revenue and costs through monthly Cost Value Reconciliation. Analysing both to identify areas of improvement and implementing new processes, where necessary, to secure profitable performanceExperience/Skills gained and demonstratedIntroduction of a new process for receiving measures to create a more efficient, reliable and accurate capture of revenue and costs, while simultaneously creating more operational opportunitiesExperience closing projects, from negotiating outstanding work to agreeing final account figuresI gained the ability to understand complex contracts and identify opportunities within them, and also the ability to identify opportunities within our own governing of contracts and processes

Analyse Service Engineer timesheets to identify opportunities to increase productivity and reduce expenditureEvaluate Scheduling and Logistics performance to maximise efficiency moving forwardPresent findings and make recommendations for labour-saving, cost-effective changes

Training new employees to BMW standards in regards to product knowledge and customer expectationsEnsuring continuing high standards of customer facing employees through monitoring and evaluationIdentifying areas for improvement within BMW Customer Information Centre through customer experience feedback and employee evaluationProducing training material that reflects client demands and standardsWorking under pressure to meet strict client targets without compromising on qualityAdapteability in understanding client/employee motivation in a training and quality environmentUnderstanding of client expectations and ability to communicate with employees

Quality checking posts/tweets for BMW and MINI UK on Facebook and TwitterLiaising with Customer Service Manager to ensure correspondence with customers is appropriate and professionalOver-seeing social media department to ensure Service Level Agreements are met and efficient functioning of social media interaction, including reviewing progress and reporting SLA resultsTraining social media team members to BMW/MINI UK standardsStrict attention to detail in line with BMW/MINI philosophyUnderstanding of multi-million pound company ethosManagement and coordination in energetic and highly pressurised environment

Attending General Manager meetings to discuss marketing and sales techniques, budgetary restrictions, and realistic target setting.Open and close of pub, including fully securing premises and ensuring cash was correctExperience/skills gained and demonstratedAcquired APLH personal licensePractical skills and legal proficiency in an NSF regulated kitchen