• Monitor the image flowing from Radiology acquisition devices to the Archive and downstream applications.• Monitor the health of our virtual and physical servers located in 2 data centers. Replace hardware as needed.• Develop PowerShell scripts to automate daily critical checks, perform remote software installs/uninstalls and troubleshoot remote workstations and servers.• Perform preventive maintenance on 150+ PACS workstations.• Monitor the disk and RAM usage of all servers under Radiology PACS.• Assist other IT departments with the necessary testing before relevant upgrades and events, such as changes in Group Policies.• Maintain a fleet of 190 BARCO monitors and 87 Xybix desks.• Work as a Project Manager for the implementation of new software.

• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers• Manage user and computer accounts in Active Directory.• Provide technical support for problems related to Active Directory.• Microsoft’s System Center Configuration Manager (SCCM) for imaging and deployments.• Troubleshoot network problems and outages• Set up, maintain and troubleshoot faculty, staff, and student Microsoft surface tablets• Install and configure VCUHS software and applications• Set up and configure printers, scanners, and other peripherals• Document issue resolution using the service desk ticketing system (Keystone)• Maintain excellent communication with all end users and other members of the technology department.• Work with outside vendors as needed• Execute other assigned tasks as delegated by the Director of Technology

- Provide high quality support to Spanish Apple clients;- Diplomatically handle with complaints and diagnose problems on all Apple devices;- Train the new employees on all aspects of the job.

- Provide IT technical support to Symantec customers from all Spanish speaking countries;- Top performer and excellent contributor for the team work dynamic;- Remove adware and malware from customers’ computers;- Diagnose and repair computer performance issues;- Diagnose and repair issues in all Norton Antivirus products.

-Provide high quality support to Spanish Apple clients;-Top performer;-Diplomatically handle with complaints and diagnose problems on all Apple devices;-Train the new employees on all aspects of the job

- Collect, checking and analysis of data for water consumption, energy consumption and waste production in several portfolios of commercial and industrial buildings for clients such as The Crown Estate and Berkeley Group;- Assessment of total annual carbon dioxide (CO2) emissions resulting from the operation of buildings and business travelling;- Definition of Sustainable Strategies for our clients.

- Provide IT technical support (VPN, network, Windows OS and Active Directory) for Shire Pharmaceutics – report, manage problems and work requests and resolutions in the Remedy Ticketing System;- Manage and diagnose issues on Active Directory accounts;- Train the new employees on all aspects of the job.

Waterkotte is an experienced company in the renewable energies field of activities mainly dedicated to theheat-pump system solutions and automation. My responsibilities in Waterkotte Iberia SL were to:- Provide technical assistance and diagnose problems in the customers’ heat pumps, onsite in Spain;- Monitor the customers’ heat pumps’ working parameters and the borehole heat exchangers drilling;- Start-up the geothermal energy systems;- Translate Heat Pumps' technical manuals from English and French into Spanish.- Give support in the sustainable design area (assisting in the same tasks I undertook while at Waterkotte Iberia LDA).

- Design and budget geothermal energy systems for houses, apartments and schools:- Measure sanitary hot water consumptions according to the RCCTE (Portuguese Energy- Performance of Buildings’ Regulation);- Calculate the buildings’ energy demands according to its parameters;- Select the most appropriate plate heat exchangers, 2/3 way valves, and circulation pumps;- Design geothermal heat sources by determining the depth and number of boreholes necessary;- Design the piping systems;- Measure the geothermal energy systems’ total annual consumption;- Combine geothermal with solar energy systems, when required;- Improve on buildings’ structures in order to minimalize their energy consumption;