Daniel Daniel Email & Phone Number

Ibadan, Oyo State, Nigeria

• Delivering personalized support experiences, actively listening to customers, empathizing with their concerns, and providing timely resolutions.• Consistently exceeding customer satisfaction targets, fostering loyalty and trust.• Proficient in CRM and Freshdesk, leveraging features to manage tickets, track issues, and analyze customer interactions.• Employing analytical and creative problem-solving skills to quickly identify and resolve issues.• Collaborating with internal teams to implement preventive measures, reducing recurring problems and enhancing overall service quality.• Clearly articulating technical solutions and updates to customers, ensuring seamless understanding and resolution.• Maintaining accurate documentation and communicates effectively with internal stakeholders.• Thriving in a fast-paced, dynamic environment, adapting to changing priorities, new technologies, and shifting customer needs.• Demonstrating flexibility and composure under pressure, ensuring consistent service delivery.• Identifies opportunities for process improvements and implements innovative solutions to enhance customer experience, reduce ticket volume, and increase team efficiency.• Staying up-to-date with industry trends and emerging technologies.

Ibadan, Oyo, Nigeria

• Developed and implemented performance metrics, monitored team progress and provided constructive feedback• Coached team members to enhance skills, knowledge, and customer service expertise• Brainstormed habits and practices of team members, enhanced quality and performance by 25%• Collaborated with the Skills Development and Quality departments to ensure calibrations are done and product knowledge delivered accurately, boosted contact center quality score by 20%• Achieved 25% increase in customer satisfaction ratings through process improvements• Reduced average handling time by 30% through efficient workflow management• Developed and implemented training programs, resulting in 20% increase in team member proficiency• Fostered a positive, inclusive team environment, promoted employee engagement, growth, and retention• Encouraged collaboration, recognized achievements, and addressed concerns• Analyzed complex customer issues, identified root causes and implemented effective solutions• Made informed, data-driven decisions, balancing customer needs with business objectives• Provided visionary guidance, direction, and motivation to the customer support team, aligned goals with organizational objectives• Fostered a culture of excellence, innovation, and customer-centricity• Articulated clear expectations, goals, and feedback to team members, stakeholders, and customers• Facilitated open communication channels, ensured seamless collaboration and issue resolution

Ibadan, Nigeria

• Consistently met or exceeded customer satisfaction targets (95%+)• Achieved 20% upsell/cross-sell rate, exceeding sales targets• Reduced average handling time (AHT) by 15% through efficient troubleshooting• Established rapport with customers, fostering trust and loyalty• Addressed concerns, provided timely follow-up, and offered tailored solutions to enhance customer experience• Efficiently resolved technical issues related to mobile devices, internet connectivity, and other telco services• Utilized diagnostic tools and expertise to identify and fix problems• Clearly articulated complex technical information, ensured seamless understanding• Empathetically listened to customers concerns, asks clarifying questions, and provided personalized support• Demonstrated in-depth understanding of telecommunications products, services, and technologies (e.g., mobile plans, data services)• Provided accurate solutions and troubleshooting guidance to customers

Ibadan, Oyo State, Nigeria

• Managed customer queries, complaints, and requests in a remote setting, met KPI targets during the challenging COVID-19 pandemic• Provided exceptional customer service with attention to detail and accuracy, ensuring customer satisfaction and retention• Collaborated effectively with team members to address customer needs promptly and efficiently, showcasing strong communication and problem-solving skills• Addressed concerns, provided timely follow-up, and offered tailored solutions to enhance customer experience• Efficiently resolved technical issues related to mobile devices, internet connectivity, and other telco services• Utilized diagnostic tools and expertise to identify and fix problems• Clearly articulated complex technical information, ensured seamless understanding• Empathetically listened to customers concerns, asks clarifying questions, and provided personalized support• Demonstrated in-depth understanding of telecommunications products, services, and technologies (e.g., mobile plans, data services)• Provided accurate solutions and troubleshooting guidance to customers

Jos, Plateau State, Nigeria

Enumerated Houses for the PPMInstalled the PPM at customers houses.

Nigeria

Solar system design, Installation, Maintenance, and Repairs.

Nigeria

it was an opportunity to show my specialty to the organization by working as team to achieve our goals

Bachelor Of Applied Science - Basc, Communication, General

Education record

Diploma In Solar Energy Systems, Solar Systems Design, Installations, Maintenance And Repairs

Higher National Diploma, Electrical And Electronics Engineering, Upper Credit

Diploma In Engineering, Electrical And Electronics Engineering, Lower Credit