Daniel Darwin Email & Phone Number

Messaging Expert

Melbourne, Australia

Microsoft Exchange Server Administrator (Level 3)Microsoft Lync/Skype for Business Server Administrator (Level 3)IBM Lotus Notes Domino Server Administrator (Level 3)Symantec Enterprise Vault Administrator (Level 3)

Melbourne Area, Australia

• Maintain IT network (Cisco routers, Cisco switches, hubs, wireless access points)• Manage network security and data protection - external and internal (Using Webguard and Mailguard)• Administer and maintain email systems (including server maintenance, content filtering andprovision of email addresses) using Windows Server 2008 R2 and Exchange Server 2010.• Maintain physical and virtual servers and workstations ensuring minimal ‘down’ time• Maintain website access and monitoring of systems• Asses and maintain backup strategy (including off-site storage)• Manage Communications; Internet and e-mail configuration• Continual monitoring of all IT services and infrastructure using Opsview• Administer a Windows domain environment that supports a fleet of approx. 175 clients(Windows: Desktop and Laptops, Apple Desktops and Laptops, smart phones and tabletcomputers (approx. 15 iPads) printers and faxes)• Co-ordinate and resolve system related problems and subsequent resolutions• Troubleshooting and analyse system difficulties• Install and maintain all system hardware and software inc. EMC VNX, Promise, XServe SAN • Provide efficient response times to all stakeholders for all IT related queries• Provide technical support to the Football IT department during game day and offer technicalguidance and recommendations on systems operations and improvement.

Grafton/Coffs Harbour

• Operate the Region Help Desk Support system to register and track user problems and their resolution.• Ensure compliance with backup and security policies across the Region in order to maintain data integrity and control.• Install and configure Local Area Networks to provide services to staff and students.• Install and configure desktop computer hardware and software to provide an efficient service to staff throughout the Region.• Undertake specific installation projects, including classroom computer upgrades, to meet planned outcomes and timelines.

Coffs Harbour

- Responsible for SOE builds and deployments of all DER NSW laptop devices at Coffs Harbour High School- Responsible for troubleshooting Aruba Networks enterprise-grade 802.11ac and 802.11n at Coffs Harbour High School- Responsible for asset management and reporting of all laptop devicesThe DER-NSW Program is committed to providing onsite Technology Support Officers to the rollout and ongoing operation of the new technologies being implemented and supplied to schools.This model which has been adopted by the Program in consultation with Regional ICT and the NSW Secondary principals Council provides 423 full time onsite Technology Support Officers (TSOs) who are based in schools and report to the school principal on a day to day basis.

2nd/3rd level Support- Application support in the Symantec Enterprise Support Services High Availability ProductGroup- Product and OS log level analysis- Product Support Specialist for: · Veritas Storage Foundation for Windows (Volume Manager) · Microsoft Failover Cluster Server · Dynamic Multipathing · SAN level troubleshooting · Veritas Storage Foundation for Windows High Availability - MS Exchange Server and MS SQL Server Disaster Recovery and Global cluster · Veritas Volume Replicator for Windows (Synchronous, asynchronous and bunker replication to provide disaster recovery) · Veritas Command Central Storage for Windows and Unix/Linux platform- Network level troubleshooting- Medium level SAN/Array troubleshootingCommunication and Negotiation- Interaction with Back line (3rd Level) and Engineering Support teams- Effectively communicating with Business Critical Account management teams on currentissue status and plan of action with high severity cases- Management of Customer expectations through proper case handling and high priority caseescalation- Utilize negotiation and influential skills to avoid high level business political unrest withincustomer organizations due to high risk loss of data and serviceProduct Training and Delivery- Deliver training from product focus groups to internal support teams- Provide recommendations for product improvement as part of evolving product life cycleTroubleshooting- Analysis of complex scenarios at Enterprise Business support level of customer mission-critical data- Troubleshooting RAID, HBA, SAN, disk arrays, file systems, replication, fibre channel- Disk Sector level troubleshooting of raw data using Disk HEX editor softwareOperating System Memory Dump and Log Analysis- Analysis of memory and process level dumps- Providing Probable and Root Cause Analysis of complex issues

Server Administration· Administration, deployment and problem troubleshooting of Microsoft Windows 2000/2003Servers at all Asia Pacific regional offices, including Sydney; · Responsible for management of DNS/WINS/DHCP and Windows Active Directory· Administration and deployment of Exchange 2003 Server and Domain Controllers· Daily health checks, maintenance of backups and security across the regional offices· Responsible for administration of SQL and Document Management Servers· Administration and implementation of Blackberry Enterprise Server for the ASIA PacificregionNetworking· Network troubleshooting and monitoring of LAN/WAN and VPN· Installation and configuring of Cisco Catalyst Switches, PIX firewalls, VPN Concentrator· Network topology documentationProject Work· Project manage and coordinate existing and new regional office hardware and systemupgradesDisaster Recovery· Maintain disaster recovery procedures and infrastructure and coordinate testing.Support· Deployment of desktop/notebook builds and PDAs across the regional offices· Provide 2nd Level Support for over 150 users across the region· Ordering and maintaining computer hardware, inc. HP Proliant Servers, Desktops,Notebooks, Switches, Printers, Business Scanners, Digital Senders for the regionVoIP Phone System Administration · Support for Avaya IP Office PABX and Alcatel Omni PCX 4400 Phone systemsDocumentation/Training/Testing· Testing of business applications, operating systems, upgrades and patches· Technical Documentation for all core and business applications· User training on core applications and business systemsBusiness Relationship Management· Liaise with IT Vendors, WAN and Internet Service Providers and Telco's· Report to Managing Directors and head brokers of regional offices· Report to department Team Leaders

WINTEL Server AdministrationResponsibilities:· Remote administration of MS NT 4/2000 servers and desktops using SMS and MS Terminal Services· Support for Lifekeeper for MS NT (running Exchange Server, SQL Server)· Symplicity Storage Manager for Disk Array· Installation's and Upgrade's of MS products and 3rd Party Application's.· 3rd Party Support and escalation for products such as CLEARswift MIMEsweeper(MAILsweeper for SMTP, WEBsweeper), HUMMINGBIRD NFS MaestroOne of the client's that I supported was Allen's Arthur Robinson. They have a WAN that spans 4 Countries, running 2 Domain's with over 500 users.Web Administration and Technical Writing· Administered and authored an Intranet for our Australia wide Team of 2nd Level Analysts,Field Support Engineers, and Customer Care Agents using HTML and Microsoft Frontpage· Writing and publishing of customer blue prints, upgrade and installation documentation· Unix AdministrationResponsibilities:· Network Troubleshooting· Memory Crash Dump Analysis· System rebuilds and restores· System tuning and upgradesAn example of some of the sites I have supported are Coles, Target Country, David Jones

Associate Degree, Business (Commercial Data Processing)

Certificate Iii In Government (School Support Services), Certificate Iii

High School Certificate