I have over 10 years of experience in Information Technology, troubleshooting software and hardware devices all while providing legendary customer service in any fast-paced work environmentI am a college graduate from Virginia Union University. I have been utilizing Computer Information Systems, to achieve my goal of being the ultimate problem solver.I currently work at Leidos as a Software Developer where I use my skills and abilities to learn new technologies and development framework to constantly improve my experience level.Previously, I worked at Open Door Resource Center as an IT Helpdesk Analyst, completing daily information technology project management tasks using Gantt chart, PERT chart, and work breakdown structure to improve process design and analysisI also work as Resident Assistant at Virginia Union University Office of Residence Life and Housing, where I provide counsel to 100 students in regards to goal setting, conflict resolution, and decision makingCompetencies: Unix/Linux, SQL, VS Code / Terminal, Java, Oracle, Vi Commands, C#, IBM Webshere, ClearCase, and Eclipse
Listed skills include Call Centers, Data Entry, Customer Service, Software Documentation, and 13 others.