Thomas White Email & Phone Number

508 Software Testing Engineer • Utilize 508 tools such as JAWS, ZoomText, and Dragon to locate defects and the validity of the digital notices• Creating test procedures to evaluate the performance of the software • Verify government digital notices to meet the 508 compliant standards• Organizing test cases and task through CLM to maintain Agile Methodology• Develop an Accessibility Guidelines document to improve the requirements to ensure 508 complianceQuality Assurance • Developed an API functional Test Plan for IOLA/BOLA to retrieve lists and transcripts utilizing API functional test on JMeter • Utilize Rational Collaborative Lifecycle Management system to access CLM_QM and CLM_RM as Business & Test analyst to make defects, requirements, and code reviews• Operate Apache JMeter to test functional behavior and measure performance of host and APIs• Held QA training meetings on utilizing the API functional tests, provided demos of the test execution, report defects and develop Test Plan API templates for end users• SME for test automation tool JMeter • Build software testing programs that automate testing processes • Developed an instruction manual on the installation of Selenium• Design and implement automation tests, document technical issues, and maintain automation test scriptsJava Developer• Conduct Scrum/Agile methodology meetings daily as a member of the development team; Run ASAP batch jobs for DEV/AQT/SAT environments • Perform J-Unit Tests validating the ID, class, roles, and members of IRS on Eclipse; Conducted Confidence Test to complete Efile, IVES, TCC and Tinmatch applications to ensure proper functionality before/after the build• Verify/Validate code changes to check BWAS/PWAS logs for errors and locate issues that occurred on the front end utilizing Secure FX/Secure CRT• Train new hires on how to use the front-end, how to create applications, and to navigate through EUP/RUP

Richmond, Virginia Area

Responsible for providing end user support for software, hardware, and network assistance to onsite and remote for clients; Supported PC and equipment repair service by testing machines and liaising with product experts for repairCompleted daily project management tasks using Grantt, PERT charts and work breakdown structure to improve process design and analysis; Administered a variety of technical projects related to the setup, maintenance, and support of systemsIncreased office productivity by identifying and developing innovative processes to reduce cross reference search by 75% resulting in increased employee productivity and simplified reportingUtilized multiple forms of communication to expedite filings, reports, spreadsheets, agendas, departmental special events and special project as assigned

Richmond

Answered incoming calls from consumers and providers requesting information about Medicaid Newborn Process, Good Cause, and Presumptive Eligibility for children; Assisted prospective enrollees in accordance with all performance standards, policy, procedures, and protocolsCompleted associated tasks according to the established guidelines and met Quality Assurance and other key performance metrics; tracked and documented all inquiries using the applicable systems and softwareFacilitated translation services for non-English speaking callers according to procedures and attended meetings and trainings as requested to maintain up-to-date knowledge of all programs and systemsEscalated any calls or issues to the appropriate designated staff for quick and timely resolution as needed; Transfer/refer consumers to appropriate entities according to the established guidelinesEnroll 60 recipients into Managed Care Organizations through MedicaidComposed a computer program using macros through Visual Basic to process live data and analyze customer informationAnswered inbound calls with the focus on a quick and concise resolution

Richmond, Virginia Area

Provide counsel to 100 students in regards to goal setting, conflict resolution, and decision makingComplete weekly reporting, meeting department’s standard policies and proceduresEnforce student conduct rules and report and penalize for infractions

Efficiently managed a high-volume of inbound and outbound customer calls providing customer support for instructional tutorials of navigating web browsers and utilizing the UPS software, WorkshopDefused volatile or infuriated customers by calmly and courteously addressing their situations with care and patience while offering different solutions to resolve the issue quicklyManaged customer calls effectively and proactively in a complex, fast-paced and challenging call center environmentImproved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Computer Information Systems, 3.7 Gpa

Activities and Societies: President, Kappa Alpha Psi Fraternity Incorporated 2016-Present; NRHH (National Residence Hall Honorary).

Electrical And Electronics Engineering