As an IT professional with 16+ years of extensive troubleshooting experience, I’ve worked closely with end users and co-works to resolve a wide range of issues. My expertise lies in providing technical assistance on service desk teams, using remote access tools for troubleshooting, and guiding customers through step-by-step processes to resolve hardware and software issues.In addition, I collaborate with clients and co-workers on server deployments, network upgrades, and migrations. I manage and maintain Active Directory, both in-house and hosted Exchange, as well as Office 365. Worked with wide range of 3rd Party Vendors to support software, and hardware.Beyond technical operations, I document and organize data center, analyze server rooms, and plan restructuring efforts. I also assist client executives with pre-sales activities and long-term IT planning to align with client organizational goals and industry requirements.