Team Leadership and Management:• Cultivate Excellence: Build and nurture strong relationships between Reservation Specialists and clients• Set the Bar High: Develop ambitious team goals and an enticing reward system to motivate and drive stellar performance.• Foster Collaboration: Manage relationships within the team to ensure a supportive and dynamic work environment.• Orchestrate Success: Oversee the seamless onboarding of new clients, equipping your team with all the… Show more Team Leadership and Management:• Cultivate Excellence: Build and nurture strong relationships between Reservation Specialists and clients• Set the Bar High: Develop ambitious team goals and an enticing reward system to motivate and drive stellar performance.• Foster Collaboration: Manage relationships within the team to ensure a supportive and dynamic work environment.• Orchestrate Success: Oversee the seamless onboarding of new clients, equipping your team with all the necessary tools for success.Performance Tracking and Improvement:• Measure and Conquer: Consistently track daily and weekly results, creating actionable plans for continuous improvement.• Audit and Coach: Conduct regular audits of calls and messages, providing coaching to enhance conversation quality and conversion rates.• Innovate Relentlessly: Drive continuous improvement in our systems and processes, tracking and reporting on advancements.• Lead with Data: Report on team performance and key metrics to the leadership team, ensuring accountability and transparency.Client Relations and Sales:• Communicate Strategically: Maintain regular communication with Marketing Consultants about LCS account performance, collaborating on action plans for improvement.• Expand the Horizon: Reach out to current marketing clients to sell additional LCS services, driving growth and expanding our impact.• Educate and Align: Create and distribute training materials for clients, setting clear expectations and fostering successful partnerships.Hiring and Training:• Build a Dream Team: Manage interviewing, hiring, training, and onboarding of new team members, ensuring they are well-prepared and effective in their roles. Show less

The company operates 16 stores across South Africa, specializing in supplying products for pets (food, accessories, and non-prescription medication), swimming pools (chemicals, accessories, building materials, and services), and cleaning chemicals. ± 70 staff, with 15 at head office in Johannesburg.Key responsibilities:• Establishing, growing, and managing a new national division – BluLink, an external pool service business, including strategy development, implementation, and… Show more The company operates 16 stores across South Africa, specializing in supplying products for pets (food, accessories, and non-prescription medication), swimming pools (chemicals, accessories, building materials, and services), and cleaning chemicals. ± 70 staff, with 15 at head office in Johannesburg.Key responsibilities:• Establishing, growing, and managing a new national division – BluLink, an external pool service business, including strategy development, implementation, and setting sales targets. Currently six branches with three more in the pipeline.• Developing and implementing marketing strategies and innovative solutions to take to market for the new division.• Reporting to the MD of Pet, Pool & Home, and the Group CEO. Member of OPCO.• Marketing and business development to potential clients, including builders, contractors, independent pool shops, and pool owners, and building the contractor and reseller channels nationally. • Day-to-day management of operations, including managing a team of eight Service Managers and Service Technicians (planning to grow this fifteen by the end of 2023) and guiding them with high-level business development with corporates.• Recruitment, training, and performance management of staff, including setting targets and KPIs.• Setting and tracking budgets for the new division and the other non-retail business.• Stock forecasting and ordering for all branches (trade business) nationally and for BluLink consumables.• Operational management of other non-retail operations of the company, to ensure that the strategic and revenue objectives of the company are achieved, including regular communication with Branch Managers.Achievements:• Grew the new division by 250% within 18 months and doubled the client base within six months.• Increased the trade business by 42% year on year.• Established a WhatsApp group to market the new service to a broader audience and drive sales. Show less

The company provides a solution that offers a cost-effective way to structure skills development programmes that align with the B-BBEE scorecard.Key responsibilities:• Reported to the MD of Skills123 and the MD of BEE123.• Business development to meet sales targets, which targeted existing BEE123 clients.• Consulted with clients on the best ways to structure and implement their skills development activities to maximize their BEE scorecard.• Project management of… Show more The company provides a solution that offers a cost-effective way to structure skills development programmes that align with the B-BBEE scorecard.Key responsibilities:• Reported to the MD of Skills123 and the MD of BEE123.• Business development to meet sales targets, which targeted existing BEE123 clients.• Consulted with clients on the best ways to structure and implement their skills development activities to maximize their BEE scorecard.• Project management of implementations.• Updated Salesforce CRM with sales pipeline opportunities and client meetings. • Clients included African Reinsurance Corporation, Arena Holdings, and PPS.Achievements:• Successfully signed Arena Holdings as a client, which the company had been unsuccessfully pursuing for two years previously. Show less

Supply vending management solutions including water dispensers, snacks, hot and cold beverages, and coffee shops.Key responsibilities:• Overall responsibility for business development across South Africa for vending and water solutions, mobile beverage bars, staff coffee shops, business park coffee shops, schools, and hospitals.• Full solutions for coffee shops would include staffing and management of the operation.• Implementing a varied marketing strategy including social… Show more Supply vending management solutions including water dispensers, snacks, hot and cold beverages, and coffee shops.Key responsibilities:• Overall responsibility for business development across South Africa for vending and water solutions, mobile beverage bars, staff coffee shops, business park coffee shops, schools, and hospitals.• Full solutions for coffee shops would include staffing and management of the operation.• Implementing a varied marketing strategy including social media, networking, interaction with other company divisions, and organizing coffee-tasting events and vending trials and demonstrations.• Successfully completed projects with Newzroom Afrika, Hollard, Standard Bank, Nissan, Sun International, IBM, Mastercard, African Data Centre, Thungela and Mesure.Achievements:• Set up and restructured the entire beverages solutions business, by identifying innovative solutions, technology, and suppliers.• Saved the company R180k pm in expenses by placing 90 vending machines that had been returned due to Covid with new customers and increased revenue by R36k pm. Show less

The company supplies a range of coffee solutions, bottled water coolers, and plumbed-in water dispensers (bottle-less water coolers) to a wide variety of customers including offices, homes, restaurants, showrooms, reception areas, and car dealerships.Key responsibilities:• Reported to the CEO of Bidvest Allied Services.• Management of +/- 20 staff including the National Coffee Operations Manager, Sales Representatives, and Customer Service Consultants.• Developed and… Show more The company supplies a range of coffee solutions, bottled water coolers, and plumbed-in water dispensers (bottle-less water coolers) to a wide variety of customers including offices, homes, restaurants, showrooms, reception areas, and car dealerships.Key responsibilities:• Reported to the CEO of Bidvest Allied Services.• Management of +/- 20 staff including the National Coffee Operations Manager, Sales Representatives, and Customer Service Consultants.• Developed and implemented strategies to achieve growth targets and set targets for the sales team.• Service delivery management including marketing, promotions, and business services.• Managed the coffee technical team.• Projects included FNB, Mazars, Mweb, Vodacom, Bidvest Catering, Gibb, Marriot Hotel Group, SBV, General Electric, Nike, and MasterCard.Achievements:• Promoted to National Head of Sales in 2016.• Grew a new division from generating R240k pa to a R24m pa turnover business.• Instrumental in winning Marriot and Protea Hotels as major clients (they had been previously stubbornly loyal to their existing suppliers).• Won incentive trips for meeting targets in 2016, 2017, and 2018.• Led the entire sales team to achieve their sales target for the year (2018), winning an overseas trip for everyone. The first time the whole sales team had met target and had won an incentive collectively.• Established a 100% Black Female-owned coffee training school that enabled customers to meet their SD and ED spend by using Bidvest.• Involved in ensuring that after the partnership between Nestlé Professional B&I sector and Pureau’s coffee division, there was a smooth transition in management.• At the Nestlé Professional Awards Dinner, recognized with an award for growing their business. Show less

Developed custom-built digital and TTL marketing strategies.Key responsibilities:• Managed the sales team. • Business development, identifying potential customers, sales presentations, and negotiations.• Account management.• Involved in various successful projects including the Bidvest Group (King Pie, BidAir, Bidvest Automotive, BidTravel, HRG Rennies Travel, and Pureau), Pandora Jewellery, Kawasaki, Triumph Motorcycles, Celcom, and BRM Brands.Achievements:•… Show more Developed custom-built digital and TTL marketing strategies.Key responsibilities:• Managed the sales team. • Business development, identifying potential customers, sales presentations, and negotiations.• Account management.• Involved in various successful projects including the Bidvest Group (King Pie, BidAir, Bidvest Automotive, BidTravel, HRG Rennies Travel, and Pureau), Pandora Jewellery, Kawasaki, Triumph Motorcycles, Celcom, and BRM Brands.Achievements:• On joining, one client accounted for 90% of sales revenue, but two years later, while this client’s spend had increased it only represented 60% of total income due to an expanded customer base.• Promoted to Sales Manager within six months. Show less

I was heading up and running Stax's online side of things, which is still in its infancy. I was entrusted to develop Stax's full online strategy. This included, overseeing website development, developing an online and direct marketing strategy, developing a social media strategy, selection of lines to sell online and also included processing all sales made on the website and making sure enough stock was on hand.

Creating, developing and managing the quality assurance division of 3 Way Marketing.Scrutinising and improving the lead to call centre process.Investigating call centre issues and implementing strategies to improve conversion rates.Implementation and running of social media campaigns.

Finding leads and potential new clients.Meeting with potential clients and presenting Web-Smart’s product to them.Account ManagementAt time of leaving had obtained the company’s largest client.