● Assisted the operation managers daily duties ● Assisted with scheduling technicians for flights, vehicles & working location● Responsible to keeping track of the company’s battery system and alerting for more to be ordered● Coordinating with the customer to ensure not disturbance of the public or cell service● Managed the companies tracking system for vehicles and ensured reports were ran on driving tendencies ● Communicated with battery warehouses to ensure all logistics are done in a proper and timely manner ● Keeping technicians and company from experiencing downtime with a continuous volume of work● Handled all recruiting for the company including reading of every resume presented, all initial interviews, background and driving records research & filing paperwork for new employees● Analyzed and organized data reports

Manages 3 global 24hr ques, reads every case, diagnose and dispatch to the correct team or correct service engineer. Responsible for all cases in que, and escalation pod. I assist in making documentation for the entire company for training and also assist with training service engineers.