Manage the installation of data communication systems used in Retail, Financial and Transportation. Oversee each project to effectively control cost and completion time.Review contract from various customers for accuracy and platform configuration. Establish a timeline for all projects, New and Existing Stores, including moves. Schedule Technician for installation activity.Oversee the use of company and customer resources in order to effectively manage the cost of an activity.

Project Management Office-CALA regionManage the installation of data communication systems used in Retail, Financial, and Transportation.

Manage the installation of data communication systems used for travel booking and ticketing at agencies subscribing to the Amadeus reservation system.Establish a timeline for all projects, new and existing sites, including moves.Utilize Quick Base, SAP, TEMS, Access and D1 tools to coordinate and oversee the participation of internal and external support groups, to oversee shipment and/or recovery of hardware and software, to track Technician's time and to produce information for billing purposes. GOAL: Ensure a smooth and successful activity.Work closely with Field Engineers, review SOW and provide support and escalation path. Escalate critical issues to the appropriate levelOversee the use of company & customer resources to effectively manage the cost and ensure a successful and timely completion of each project. Recommend control cost solutions to ensure bottom-line is met or exceeded.

Served as Lead Technical Analyst, analyzed and subsequently corrected host software related problems for our Major Airline Customers. Managed the day to day operations for Database Services Technology Support, staff of 14. Maintained the integrity of the Computer Reservation System. Prioritized, scheduled and assigned daily activities

Served as Lead Technical Analyst, analyzed and subsequently corrected host software related problems for (Eastern Airlines, System One, Amadeus and Continental Airlines).Managed the day to day operations for CRS Services Technology Support, staff of 14.Provided technical support to all personnel providing accurate and timely resolution.Prioritized, scheduled and assigned personnel daily activities.Maintained the integrity of the Computer Reservation System.

International desk Supervisor, staff of 20. Coordinated the call volume amongst employees for better customer service. Served as Point of Escalation for customers and internal departments. Oversaw daily operations of the International Desk. Supervised execution of assigned tasks to team members. Worked on every single aspect of aircraft’s weights & balance payload, from a single passenger meal to a 3000 lb. Container, fuel quantity and passengers’ weight. Insured all these elements were accounted for in order to have a well defined takeoff plan.