Daniel Dirico Email & Phone Number

New York, New York, United States

In this role directed the day-to-day operation of Designed Services team in the COSC (Customer Operations and Support Center) Managing 5 direct reports, 60 supervisors and over 800 associates. This team is a national center, managing provisioning and maintenance of our special access customers as well as our transport network and switch access customers.

New York City Metropolitan Area

In this role directed the day-to-day operation of NY Metro OCC (Operational Control Center) including managing Over 500 associates and 70 Management including 11 direct reports. The center contains the duties of Dispatch for Fios and Core Products for the 5 Boroughs of NYC and Long Island, along with administration and scheduling for the field forces and.

New York, New York, United States

In this role directed the day-to-day operation of Manhattan in New York City for Installation and maintenance for Fios, Core and Special Access customers including managing 1182 associates and 58 Management including 11 direct reports. Daily duties included managing/improving performance metrics, budget management and executing the operational strategy.

Queens, New York, United States

In this role directed the day-to-day operation of the boroughs Bronx and Queens in New York City for Installation and Maintenance for Fios, Core and Special Access customers including managing 925 associates and 40 Management including 7 direct reports. Daily duties included managing/improving performance metrics, budget management and executing the.

New York, New York, United States

New York, New York, United States

New York, NY

Staff support to the Northeast Service Delivery and Assurance Team. Responsibilities include support of the 6 Director Team as well as the Vice President.

ManhattanManaging the day-to-day operation of the Southern Manhattan Central Offices including managing 90 Central Office Technicians, 3 supervisors and 2 technical support staffExpense Control, Continued Labor Relations, Training & Development of Staff, and exercise my leadership abilities by managing a smaller workforce with steady work volumes

ManhattanManaged and coordinated large projects for Network Operations, including various switching cutovers and large customer service outages.Managing the day-to-day operation of the West St Central Office including managing 30 Central Office Technicians, labor relations functions and various administrative duties.

ManhattanMember of 9/11 Restoration Effort at 140 West StreetProvide technical support to COs throughout Manhattan and Greater Metro with the acceptance testing and turn-up of various new technologies.Customer interaction included helping our own technicians and management though the support of our network via a technical support type of role. Gained.