Responsible for delivering consistent results to numerous sales metrics through the development of store leadership and mobile expert sales representatives while ensuring a high level of customer service. Accountable for all aspects in operating a quality business: forecasting, manpower planning, scheduling outreach events, labor and inventory control and facility maintenance.

Oversee thirteen corporate locations from Lafayette, Louisiana to Victoria, Texas. Responsible for all aspects of excellent operations at the unit level which include manpower planning, management and cast development, sales building results, bottom line profit and controls, guest relations and facility maintenance. Played a key role in the development of company systems, concepts and new product implementation. Lead and supervise a team of sixty five mangers and over four hundred cast members to obtain the company goal, “Every guest leaves happy.” Exceeded company profit goals every year while achieving first place for the region for seven straight years.Increased sales revenue for 14 of 16 years. Growing average weekly sales more than five thousand dollars per unit while contributing 65% of increase to the bottom line.Expanded my area of responsibility by opening eight new units averaging sales over two million each and managing the expansion of six more.Control management turnover and retaining a tenure of General Manager averaging more than 10 years

Hired to effect turnaround of highest volume corporate store in the Dallas marketplace. Increased unit sales by 28 % for the year through enhanced hospitality service, improved cleanliness and product quality with daily training and direction. Produced better profits by eliminating employee theft, controlling waste and inventory levels and ensuring labor management was in place with higher productivity. Responsible for excellent daily operations including unit staffing and positioning, team development, facility maintenance and execution of systems to build sales and control profits.

Oversee nine corporate locations in Eastern Pennsylvania and Southern New Jersey. Promoted to District Manager in 1991, based on outstanding managerial performance turning around three troubled locations acquired by “Showbiz Pizza” from “Chuck E. Cheese’s” after their bankruptcy and culminating in the opening of two new units. Responsible for all aspects of daily operations including manpower planning, facility maintenance, people development, sales building and profits.

Kitchen manager for fast paced Irish Pub themed concept.