Daniel Doohan Email & Phone Number

Sydney, NSW, AU

Macquarie Park

Erina, New South Wales, Australia

Services manager role, leading project management and professional services team within the building industry.

Sydney CBD

Belrose, NSW

Roseville NSW

• Summary of tasks and key responsibilities
• Full accountability for the national professional services of the company including; P&L, PMO, Integrations team and service desk operations.
• Accountable for the COGS budget health. Maintaining a sustainable budget relevant to the revenue trends and forecast approximately 380k per month
• Part of board group for deciding on company direction, strategic change based on market feedback and trending company’s P/L financials.
• Vendor and client management within the corporate and academic verticals, maintaining vendor compliance with technical staff training.
• Managing, coaching and mentoring lead staff and senior engineers through continuous one on ones and performance reviews.Key Achievements

Parramatta, NSW

• FXA BPS is the C&BPO division of Fuji Xerox Australia, dealing mostly with financial industry clients. Providing high availability data centre operations to our clients, we have set high SLA goals which requires the.
• Manage the support and service team (of 19) in Sydney and Melbourne. This is a hands off role that involves more focus on the people and processes on a very complicated technology stack.
• Working with peers across the BPS line of business, I also took the lead in the improvement of our BPS operations from end to end. RACI modelling to improve the operational decision making and allow better strategy.
• As the TL of support and services I’m intrinsically connected to the governing of our ITIL framework in our divisions’ day to day operations, as well as being the CAB manager.
• Oversee the management of our DR program and take part in IT sections of the companies BCP.
• The team is high performing, motivated and very much a role model team within the business.

Bella Vista, NSW