RMIT Peer Mentor for:- Prices and Markets (Microeconomic)- Macroeconomic- Business Info Systems- Marketing- Business Law

• Crafted a strategic digital marketing plan to address Café's paint points and convert its physical loyalty card to a digital loyalty app• Advertised the launch of the digital loyalty program on social media platforms• Analysed the data of members and make further recommendations for the business

• Ensured smooth operational flow on site• Built customer’s loyalty and relationship with the brand• Carried out sales activities and maximise upselling results• Supported the maintenance of the counter appearance according to the company policy• Attained sales targets of the trade counter notably through keen attention and follow-up• Maintained a pro-active approach towards the customers and provide good customer service• Initiated customers to the art of coffee tasting and developed their curiosity about the full range of products• Carried out an initial analysis of machine breakdowns reported by customers to provide the necessary support for after sales service

• Obtained intermediate persuasion skills• Understood customers’ wants and needs• Achieved great sales target for the company• Sold a total of 267 Samsung products in 50 working days• Attended courses frequently to improve product knowledge• Obtained the skill to close a sale effectively and retain potential customers• 34.4% of the total products sold were flagship models, costing over a thousand dollars per unit