Daniel Dugan Email & Phone Number

St Paul, Minnesota, United States

• All-grain brewer specializing in creative flavor profiles in beers such as: Orange Saison Digestif, Brown SugarBarleywine, Carmel Apple Witte and Imperial Chocolate Milk Stout• Won Bronze medal in 2009 Schooner Homebrew Challenge for Apple Witte at Great Lakes Brew Fest inRacine, WI• Won 2nd place for Orange Saison Digestif at Spooky Brew Competition for Chicago Beer Society

Greater Minneapolis-St. Paul Area

Build and maintain a portfolio of on and off-premise customers. Promote brand awareness within the market through sampling and tasting events. Provide exceptional customer service and demonstrate advanced beer knowledge, Belgian-style beer in particular, and the processes used by Boom Island.

Minneapolis, Mn

Promote the Boom Island brand and increase customer awareness and sales through retail store tastings and at special events. Educate customers by articulating the unique qualities of each of our beers and the overall Boom Island brand promise in an approachable and easy-to-understand manner.

Richfield, Mn

Consult with guests and assist them through the process of creating custom window and door products. Provide exceptional customer service, overcome customer objections and solve guest problems in manner that maintains customer happiness and store profitability.

Fairfax, Va

Manage large scale printing process using principles of Lean management and the one-piece workflow process.

• Managed multiple retail locations in downtown Chicago• Oversaw daily operations such as cash management, store reports, scheduling and problem management• Supervised and developed technicians, cashier/greeters and sales managers• Supported the values and mission statement of the organization through frequent meetings with associates• Trained new hires and current associates on good business practices and emerging technologies• Built monthly work schedule for all store associates

• Observed daily interactions of the Retail Wireless Consultants and provide developmental feedback• Evaluated new and existing service agreements• Monitored time entry reports• Motivated the RWCs to reach weekly sales goals• Completed sales interactions with current and prospective customers

• Supervised warehouse, loss prevention, customer service, and small electronics associates• Controlled inventory integrity and develop innovative loss prevention solutions• Maintained cash management, store supplies, and associate files• Maintained store paperwork• Built schedules for customer service associates• Problem-solved internal and external issues