Daniel Dunlap Email and Phone Number

Knowledge Management and Stakeholder Engagement. Contractor working for Defense Health Agency Patient Safety Program.

Contractor working with the Patient Safety Program at DHA.

Led patient safety for 218 employees/38K appointments annually; increased error reporting 73%; Awarded Best Ambulatory Patient Safety Program in the region for 2 consecutive years.Managed/investigated 2K patient safety event reports annually; collaborated on 76 process improvements to include: specimen logs, medication labeling; access to care, COVID ops and translation.System admin for TJC/tracer program; identified/corrected 750 findings; coordinated 2 mock surveys.Oversaw 2 RCA’s/1 FMEA on instrument sterilization; executed 23 corrective actions to include 3 DoD enterprise changes. Awarded employee of the quarter 2 times and employee of the year 2 times.Recognized by the Defense Heath Agency for HRO paper submission on increasing event reporting.

Managed the Patient Safety Program for a 158-bed hospital and a 40-bed Skilled Nursing Facility.Promoted, directed, coordinated and ensured that occurrence reporting systems and patient safety processes promote a culture of safety, achieved compliance with standards and reduced patient harm.Managed the occurrence reporting system (RL Solutions) across the organization and worked closely with departments and physicians to utilize the system fully.Initiated and oversaw the development of a comprehensive patient safety improvement program inclusive of the analysis and trending of data.Provided ongoing surveillance of patient safety. Assessed organizational compliance with accreditation standards and regulations related to patient safety in collaboration with the Associate Administrator of Quality, Patient Safety, and Regulatory Compliance.Provided leadership and coaching in patient safety initiatives.Provided leadership in educational programs development. Ensured competent staff orientation and development programs related to patient safety.Engaged all levels of staff in fostering a culture of patient safety. Fostered and maintained collaborative relationships with external agencies and stakeholders related to patient safety.Directed operation improvement and automation of the Patient Safety Program. Developed data collection tools and monitors that utilized the latest advances in information management technology.Served as an advocate for patients and worked with frontline staff to monitor and ensure patient safety developing mechanisms for feedback and for implementation of improvements in all aspects of the organization’s health care services.Facilitated root cause analysis of patient safety events and ensured implementation of resulting action plans.

Facilitated patient safety activities for a 349-bed regional medical center.Reviewed, evaluated and investigated MIDAS (event reporting) events in conjunction with Directors and Managers.Assisted in detailed root cause analysis (RCA) of adverse events and near misses or other identified improvement initiatives.Coordinated all activities related to the Washington Department of Health (DOH) and The Joint Commission (TJC) reporting of Sentinel and Adverse events.Collaborated with the development of corrective action plans; provided monitoring of effectiveness, implementation and data management assistance as needed to ensure successful completion of action plan.Provided project management and problem solving for process improvement initiatives.Developed, analyzed and prepared data including executive summary reports and other reporting formats via committees.Implemented system wide patient safety improvements under the direction of the Director, Risk Management/Patient Safety to include TeamSTEPP's, CANDOR (disclosure), Just Culture and High Reliability training.Provided patient safety training and education to all levels of staff and physicians. Provided leadership and coordination for the organization to maintain compliance with TJC, DOH, Centers for Medicare & Medicaid Services (CMS), and other quality of care accreditation and regulatory standards.Provided leadership operational improvement efforts related to accreditation that had critical organization wide impact.Developed content and communicated regulatory related activities and information to all staff via newsletters and other forms of publications and communications. Developed and implemented staff education.Developed and implemented methods for ongoing review to assess the level of survey readiness.

Worked closely with the Director of Operations and the Clinic Medical Director to ensure that expectations of the patients and providers were met.Oversaw the daily operations of the support staff in the clinic, including access, scheduling, patient flow, telephones, information systems, medical records and patient care to ensure maximum service to patients.Developed and maintained an effective organizational structure to facilitate clinic goals; manage recruitment, retention, training, compensation, and performance management of all clinic support staff.Analyzed monthly operational reports and statistical data on patient levels and revenues. Recommended and implemented process improvement plans to address areas of deficiency.Developed, monitored and adhered to annual clinic operating budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs. Researched and analyzed costs and fees.

Medical Group awarded The Joint Commission Accreditation. Oversaw inspection preparation by developing and guiding teams. Crafted training plans, initiated and led an independent inspection team, guided 14 executives and 22 senior managers in the education of 175 employees. Worked closely with Patient Safety Officer, Quality Manager and Medical Director to review and interpret regulatory compliance language for 1,051 checklist items to leadership and staff.

Senior leader for Family Health, Pediatrics and Immunizations clinics. Managed 24 staff members through daily operations and oversaw the care of 27K patient visits/$11.8M a year in care.

Career field leader and subject matter expert for 38 Paramedics/EMT’s/Medical Assistants. Oversaw strategic policies, staffing, clinical competency, equipment and training. Implemented peer review process improvement initiative, recognized by Accreditation Association for Ambulatory Health Care.

Lead controller for aeromedical evacuation operations in Asia/Pacific. Performed command & control for patient airlift missions from Asia and Pacific Islands to other countries in Asia and the United States; transported patients to definitive medical care.

Secured $100K in state grant funds for employee skills training. Drafted training proposal by conducting needs analysis, interviewing managers and executives, reviewing performance reports, and developing learning objectives.Assisted recruiting manager with hiring summer interns; contacted candidates, setup appointments, administered tests, and interviewed candidates.Participated in training in immigration regulations and the family leave act gaining a knowledge for hiring regulations.