Daniel Logsdon Email & Phone Number

Greenville, SC, US

Greenville, South Carolina, United States

• Support of DartPoints’ installed customer base
• Product deployment and maintenance responsibilities
• New customer provisioning and services installation
• Escalation resource for Infrastructure Services customer base
• Periodic training of Technical Support personnel
• Backup for local teams for facility alerts or other local issues including physical provisioning

Greenville, South Carolina, United States

Greenville, South Carolina Area

• Colocation services
• Installation and management of VMware Virtual Machines
• OS and anti-virus management
• Full server monitoring and management
• Managed on-line backup and vaulting
• Managed firewall and network appliances

• Ensure consistent delivery of Level 1 and 2 support – customer interface and communications
• Ensure customer support staff maintains consistent readiness for unexpected facility or service related events
• Supervise customer support staff; Ensure training deadlines are met
• Provide next level support for Customer Support Technicians
• Responsible for ensuring appropriate staffing levels during peak business hours – including coverage for unscheduled absences
• Provide assistance (overflow/coverage) when needed to site operations engineering staff

• Monitor and acknowledge alerts generated by the physical/environmental, network, and server management systems
• Answer customer inquiries, either via phone or email, in a timely, courteous, and professional manner
• Respond to events according the appropriate response protocol or as otherwise instructed
• Continually confirm proper operation of monitoring tools
• When required, escalate events in a timely manner to the appropriate individual according to documented procedures
• Track issues using Immedion’s trouble ticketing system and follow issues to resolution or provide hand off to succeeding Support Associate

Greenville, South Carolina Area

• Installed and configured new PC hardware for clientell
• Monitored managed services such as backup schedule reports, user update status, and latest security patches
• Reformatted, reconditioned, and recovered data from failed HDD's and other storage media
• Malware, Virus, and spyware removal
• Implement new networking equipment and software for clientel based on networking needs
• Replaced defective or broken hardware with viable replacements or upgrades

Pelzer, SC

• Maintained order and discipline within the institution at all times
• Enforced facility rules and regulations as well as applicable legislation
• Searched inmates and prisoners for contraband (weapons, guns, knives, drugs etc..)
• Tactical response for ongoing emergencies such as riots, hostage taking or other major crisis
• Transported inmates and prisoners to court, other correctional facilities or into the community (e.g. medical appointments, escorted day-pass, etc.)
• Extensive knowledge on use of force, restraints and chain of command

Greenville, South Carolina Area

• Fabricated and joined metal cable-rack together by use of tig/mig welding machines
• Attended monthly classes on safety procedures and standard operating procedures
• Knowledge of reading and understanding blueprints, instruction manuals and technical diagrams
• Achieved end of day goals for production line standards set in place

Ft Lewis, WA

• Team Supervisor (June 2007-January 2008)
• Planned and accomplished over 250 security movements while deployed in support of Operation Iraqi Freedom with a casualty rate of 0% over a 15 month period
• Administered proper direction and guidance for services to new co-workers recently joining the work-force. Efforts improved stability and promoted a family caring organization
• Confronted team concerns regarding physical training and exercise. Time schedules were resolved with all parties satisfied
• Completed over 200 hours of medical training and monthly refreshment courses. Training improved team ability for quick response times
• Administered Emergency Life Saver training to 5 man teams with refresher courses to ensure memory commitment