Daniel E. Moore Email & Phone Number

San Antonio, Tx, Us

Texas, United States

Currently provide strategy, development, communication, guidance and assistance with regards to the organization’s technology architecture and application plan, including the components required to support it. This includes the design and optimization of data centers, servers, networks, security and application development, such as access and design methodology, documentation and statistical analysis to improve overall performance and innovation. I am currently responsible for coordinating and… Show more Currently provide strategy, development, communication, guidance and assistance with regards to the organization’s technology architecture and application plan, including the components required to support it. This includes the design and optimization of data centers, servers, networks, security and application development, such as access and design methodology, documentation and statistical analysis to improve overall performance and innovation. I am currently responsible for coordinating and leading strategic initiatives across the enterprise including server and storage, networking, performance monitoring, data center technologies, business continuity and disaster recovery. I currently deliver documents and troubleshoot complex issues as well as lead teams in an effective and efficient-driven direction. I also provide expertise and direction to Sr. Leadership when discussing strategic projects and IT initiatives from Optum and WellMed. Show less

San Antonio, Texas Area

Support the infrastructure for a large medical company including 700+ Linux/Windows 08-16 Servers and 6300+ users world-wide. Subject matter expert in Exchange 2016, RSA, Active Directory, Group Policy Management, Certificate Authority, PowerShell scripting, File and Dell FS8600, Barracuda (Spam Filter) and Zix Encryption device. Responsible for all day to day operations within the engineering realm. Selected Contributions:• Upgraded degraded Exchange 2007 systems to Exchange 2016… Show more Support the infrastructure for a large medical company including 700+ Linux/Windows 08-16 Servers and 6300+ users world-wide. Subject matter expert in Exchange 2016, RSA, Active Directory, Group Policy Management, Certificate Authority, PowerShell scripting, File and Dell FS8600, Barracuda (Spam Filter) and Zix Encryption device. Responsible for all day to day operations within the engineering realm. Selected Contributions:• Upgraded degraded Exchange 2007 systems to Exchange 2016. Including; build, configuration, migrations, troubleshooting, 3rd party app re-configuration and continued operations.• Configured, planned and implemented RSA On-Demand Authenticators in the environment. Also, configured and implemented RSA Self-Service console. Show less

Joint Base San Antonio, Tx

Point of contact for all DEE issues not resolved by Level I or Level II Agents. Monitor, track, and update MEDCOM ESD’s Remedy system for all issues. Address all facets of DEE issues including Exchange, Active Directory, Outlook, OWA and Blackberry Support for both end users and support staff. Utilize DISA and 2RCC tools including Remedy, VPN, RDP, Exchange Management, Active Directory and Blackberry Consoles to resolve issues. Attend meetings as required. Requred to implement, coordinate, and… Show more Point of contact for all DEE issues not resolved by Level I or Level II Agents. Monitor, track, and update MEDCOM ESD’s Remedy system for all issues. Address all facets of DEE issues including Exchange, Active Directory, Outlook, OWA and Blackberry Support for both end users and support staff. Utilize DISA and 2RCC tools including Remedy, VPN, RDP, Exchange Management, Active Directory and Blackberry Consoles to resolve issues. Attend meetings as required. Requred to implement, coordinate, and enforce national, DoD, and DHA security policies and directives.Selected Contributions:• Assisted in restructure of DEE intranet knowledge base to better provide technical assistance to users supported by USAMITC.• Vital component in the migration of Navy Medical personnel to Defense Enterprise Email system and verification of day to day continuity post migration. Show less

Joint Base San Antonio, Tx

Supporting the U.S. military’s medical facilities throughout the world on a daily basis. In a 24/7 in-bound call center environment, providing technical and network problem resolution to end-users (customers). Including, but not limited to, software installation, account creation, remote assistance, password management, and software/hardware troubleshooting. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner and/or utilizing Dameware for… Show more Supporting the U.S. military’s medical facilities throughout the world on a daily basis. In a 24/7 in-bound call center environment, providing technical and network problem resolution to end-users (customers). Including, but not limited to, software installation, account creation, remote assistance, password management, and software/hardware troubleshooting. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner and/or utilizing Dameware for remote assistance. Remedy 7.5 key software in accomplishing task.Selected Contributions:Achieved the title of # 1 agent at Enterprise Service Desk multiple times, constantly #1 in region when not #1 in company, while maintaining over 90% in customer satisfaction surveys.Trained a multitude of incoming new hires on policies and procedures of Enterprise Service Desk and IT troubleshooting skills needed to prosper in the position. Show less

Joint Base San Antonio, Tx

Handled technical troubleshooting within a professional environment, including, re imaging machines, data recoveries, enterprise troubleshooting, remote troubleshooting (Dameware) and Active Directory/ Server Administration. Maintained network connectivity, internet access, email, etc. Troubleshot network and hardware discrepancies. Configured wireless network. Maintained multiple support servers (Print, File, Domain)Selected Contributions:• Reimaged and reintegrated entire command… Show more Handled technical troubleshooting within a professional environment, including, re imaging machines, data recoveries, enterprise troubleshooting, remote troubleshooting (Dameware) and Active Directory/ Server Administration. Maintained network connectivity, internet access, email, etc. Troubleshot network and hardware discrepancies. Configured wireless network. Maintained multiple support servers (Print, File, Domain)Selected Contributions:• Reimaged and reintegrated entire command with updated Windows Vista Image (AR 3.0) including 1000’s of computers, resulting in Exemplary performance commendation awards from leadership and proficient operation of 1000’s of users.• Coordinated the migration of e-mail work order system to BMC Software, an online work ticket-based system. Show less

Joint Base San Antonio, Tx

Largest U.S. Army Medical Facility in the world. Diagnosed and repaired multiple computers while maintaining a manageable workload. Utilized ADUC on a daily basis, managing 10,000+ computers and 8000+ users. Assisted users with multiple programs including but not limited to ALTHA, CHCS, Essentris, Office, etc. Utilized DameWare for remote assistance. Selected Contributions:• Large part of the deployment of Windows 7 Enterprise image, by rigorously testing and troubleshooting system for… Show more Largest U.S. Army Medical Facility in the world. Diagnosed and repaired multiple computers while maintaining a manageable workload. Utilized ADUC on a daily basis, managing 10,000+ computers and 8000+ users. Assisted users with multiple programs including but not limited to ALTHA, CHCS, Essentris, Office, etc. Utilized DameWare for remote assistance. Selected Contributions:• Large part of the deployment of Windows 7 Enterprise image, by rigorously testing and troubleshooting system for end user implementation and third party software compatibility.• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all tickets (outperforming average of 90%). Show less

25B Information Technology Specialist, Information Technology

Activities and Societies: •Maintenance of networks, hardware and software •Provide customer and network administration services.

Business Information Systems

Provide a vital and unique role in our modern businesses world. Provide technological support within companies and organizations, working.