Daniel Eastham Email & Phone Number

Craven Arms, England, United Kingdom

Herefordshire, England, United Kingdom

• Product Owner for Civica Cx Housing Customer Portals. These include Customer, Contractor and Subcontractor facing Web platforms.• Prioritising and Managing Portal Development Workflow. Ensuring that Customer Requirements are prioritised and developed in level of urgency within realistic timeframes.• Working with Customers and Stakeholders to scope out requirements for Customer leddevelopment using various methods (Process Mapping, Scenario’s etc)• Writing Functional Specifications using the captured information, keeping them easy tounderstand yet technically detailed enough for Developers to work from.• Leading Customer Special Interest Groups for larger-scale developments, ensuring to capturefeedback along the developmental journey.• Writing and designing Features, User Stories and Requirements within ADO, from simple visionstatements to detailed stories for DevelopmenA usage.• Communicating effectively across multiple teams, offering support and direction when neededas well as being keen to spot potential development holds before they occur.• Monitoring and supporting the full life cycle of a development from Specification through to QAand Release.

Hereford, England, United Kingdom

• Worked as part of Adult Social Care managing day to day reporting needs• Reporting was undertaken using manual SQL query writing via SQL Developer• Initiated a conversation regarding potential migration to PowerBI as a platform

Romford, England, United Kingdom

• Managed the internal IT department of a £100m> PA construction/repairs company.• Managed continuous development and improvement of key business systems, includingdevelopment requests and specifications.• Facilitated Business-wide GDPR compliance work (including gap analysis and policy amendment)• Designated as 'Data Governance Officer' handling all breach notifications to the ICO and subjectaccess request in line with the new legislation.• Organising the migration of the business from Office 2010 to Office 365, including data transferand user training.• Completing the roll-out and development of analytical tools such as the RedSky BusinessAnalytics tool and Tableau, constructing high and low-level reports and real time dashboards.• Developed end-to-end ISO9001 complaint business processes company wide.• Project Managed large system upgrades including migration to new systems, as well as trainingusers and super-users in usage and administration.• Wrote new business tenders covering all aspects of the organisations prospective IT andhardware deployments as well as support conditions.• Dealt directly with senior stakeholders within Clients organisations to develop accurate and fairKPI reporting methods, including methodology and data sourcing.• IT Mobilised several new contracts worth over £10m, with full end to end client-led projectmanagement and post go-live support.• Led a 'One System' project, combining several legacy systems into one modern platform,significantly improving performance across Responsive Repairs.