Daniel Eccles Email & Phone Number

Manchester, England, Gb

Manchester / Edinburgh, United Kingdom

• Manager of bank-wide assurance reviews in a 2nd line of defence function to ensure compliance with the Customer Taxation Policy Standard (FATCA / CRS regulation). • Management of the Policy Assurance Senior Analyst Team. • Strong stakeholder management - reviews carried out in C&PB – (Private, Corporate & Commercial, RBSI), P&BB, C&IB, Shared Services; engagement with Directors, Business Heads, Internal Audit Functions. • Leadership of 2016 improvements to the team assurance plan.

Manchester / London / Edinburgh / Southend, United Kingdom

• Managing a team of 20 Risk Staff across four different centres in Fraud Operations. Enhanced service by team whilst undergoing a headcount reduction from 11 to 8.• Leader for Fraud Operations on a customer-centric assurance programme - CRAFCO (Conduct Risk Assurance Framework – Customer Outcomes). Development of MI, action logs and test scope to ensure full end-to-end customer journey assurance is given. Improvements driven to hundreds of thousands of customer interactions.• Leader of Risk Assessment and Controls Remediation Programmes in Fraud Operations embedding a proactive risk culture aligned to key processes and risks. • Strong engagement with key stakeholders both inside and outside the operational business.

Manchester / London / Edinburgh / Belfast, United Kingdom

• Proven track record in establishing an d enhancing strong proactive risk cultures within a number of centres in Fraud Operations - Manchester Fraud Prevention / London Law Enforcement Operations / Edinburgh Security Response & Control Centre.• Thorough governance frameworks driven; Risk Boards run for each centre with broad yet focused agendas and strong KRI MI in place. ORBIT and senior boards used to give wider visibility and governance.• Constant development of Risk Awareness within the units. Regulatory / Group Policy / Conduct awareness all maintained and refreshed with training given on key risks and issues.• Proven adaptability to changing business priorities and needs. Oversight given to many new processes – Bankline Fraud, Murder & Missing Persons, Card Authorisations. Seconded to Dublin Mortgage centre for four months to help oversee a Regulatory Review.

Manchester / Farnborough, United Kingdom

• Managed and developed centre business MI.• Led resource and planning activities within the centre to ensure maximum operational capacity and efficiency.• Managed recruitment overseeing the maintenance of headcount in a centre of c.150 staff.• Three months seconded to Farnborough centre. Led a large time bound recruitment drive.• Developed a more effective shift rota system. Headcount increased by 25% in a 3 month period in a recruitment black spot (centre c.200 staff).

Manchester, United Kingdom

• Responsibility for six teams within the Credit Card Fraud Centre, Manchester.• Improvement and development of team customer quality scores and telephony productivity to reduce fraud losses.• Led enhanced recruitment strategy.• Effective people issues and disciplinary procedure management. • Led engagement and morale working groups ensuring management and engagement index targets exceeded.• Delivered the reduction of our staff turnover from 42% down to 11% in 2006.