Daniel Eccles Email & Phone Number

Manchester, England, GB

Manchester / Edinburgh, United Kingdom

• Manager of bank-wide assurance reviews in a 2nd line of defence function to ensure compliance with the Customer Taxation Policy Standard (FATCA / CRS regulation).
• Management of the Policy Assurance Senior Analyst Team.
• Strong stakeholder management - reviews carried out in C&PB – (Private, Corporate & Commercial, RBSI), P&BB, C&IB, Shared Services; engagement with Directors, Business Heads, Internal Audit Functions.
• Leadership of 2016 improvements to the team assurance plan.

Manchester / London / Edinburgh / Southend, United Kingdom

• Managing a team of 20 Risk Staff across four different centres in Fraud Operations. Enhanced service by team whilst undergoing a headcount reduction from 11 to 8.
• Leader for Fraud Operations on a customer-centric assurance programme - CRAFCO (Conduct Risk Assurance Framework – Customer Outcomes). Development of MI, action logs and test scope to ensure full end-to-end customer.
• Leader of Risk Assessment and Controls Remediation Programmes in Fraud Operations embedding a proactive risk culture aligned to key processes and risks.
• Strong engagement with key stakeholders both inside and outside the operational business.

Manchester / London / Edinburgh / Belfast, United Kingdom

• Proven track record in establishing an d enhancing strong proactive risk cultures within a number of centres in Fraud Operations - Manchester Fraud Prevention / London Law Enforcement Operations / Edinburgh Security.
• Thorough governance frameworks driven; Risk Boards run for each centre with broad yet focused agendas and strong KRI MI in place. ORBIT and senior boards used to give wider visibility and governance.
• Constant development of Risk Awareness within the units. Regulatory / Group Policy / Conduct awareness all maintained and refreshed with training given on key risks and issues.
• Proven adaptability to changing business priorities and needs. Oversight given to many new processes – Bankline Fraud, Murder & Missing Persons, Card Authorisations. Seconded to Dublin Mortgage centre for four months.

Manchester / Farnborough, United Kingdom

• Managed and developed centre business MI.
• Led resource and planning activities within the centre to ensure maximum operational capacity and efficiency.
• Managed recruitment overseeing the maintenance of headcount in a centre of c.150 staff.
• Three months seconded to Farnborough centre. Led a large time bound recruitment drive.
• Developed a more effective shift rota system. Headcount increased by 25% in a 3 month period in a recruitment black spot (centre c.200 staff).

Manchester, United Kingdom

• Responsibility for six teams within the Credit Card Fraud Centre, Manchester.
• Improvement and development of team customer quality scores and telephony productivity to reduce fraud losses.
• Led enhanced recruitment strategy.
• Effective people issues and disciplinary procedure management.
• Led engagement and morale working groups ensuring management and engagement index targets exceeded.
• Delivered the reduction of our staff turnover from 42% down to 11% in 2006.