Daniel Ali Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Miami, Florida, United States

• Evolved the delivery business from a call-in to order model to a delivery app automated process driving a change from 3% of delivery volume coming from the apps to 89%. • Migrated a tenured POS system that had latency and server support issues to a more modern POS fostering improvements in order completion, customer transactional experience, and data analysis as the new POS systems retain and manage your data from their servers. • Reconstructed the 20+ year old restaurant logo and brand to bring in 14% more customers a month and drive yearly customer retention by 32%.• Contracted the right marketing and strategy partners to support our social meeting reach, assist in continuously improving the menu and drive the creation of a restaurant app to enhance customer experience including rewards program and promotional content.

New York, New York, United States

• Managed litigation support program with a 100M+ claim portfolio focused on the North America Last Mile Delivery Service Partner (DSP) sector, overseeing a team of 10+ seconded lawyers and paralegals handling over 1500 cases a year encompassing auto, employment and general liability claims.• Identified and mitigated quarterly high legal risk findings in the data management and retention sector, saving the company $100K+ in legal fees.• Built and launched the NA DSP litigation support program metrics, including key insights on data production timeliness, discovery volume, and aging discovery requests, to facilitate day-to-day management, retain statistical process control, and enable proactive decision making.• Standardized discovery verification and deposition processes by increasing the number of legal verifiers in order to improve bottleneck issues from Outside Counsel verification requests along with establishing a small deponent group of tenured managers that were attorneys by profession to mitigate the risk in deposition pitfalls.

New York, New York, United States

• Deployed and managed the onboarding of RIVER, an Amazon-developed SaaS product that facilitates ticket escalations, to support the litigation discovery use cases serving as a one-stop shop for legal stakeholders to raise discovery requirements and drive a 61.7% improvement in discovery turnaround time.• Formed a RIVER dictionary on the premise of empowering product use that included general data expectations, definitions and retention to improve product usage by 37%.• Increased self-service discovery streams from 4% to 62% by migrating relevant discovery files to user-friendly dashboards reducing idle process time from 72 hours to 5 minutes.• Reduced discovery request wait time by identifying and addressing the top 20% of requests that were causing the most process failures leading to a 57% improvement.

San Francisco, California, United States

• Led weekly global business reviews as a data solutions SME, providing context on open action items, clarifying technical concepts for non-technical stakeholders, and country POCs were up to speed in data trends and key indicators that required root cause analysis.• Executed compliance risk analysis, building out internal control frameworks and consulting partner teams in the design of policies, programs, procedures, and other controls.• Acquired business intelligence knowledge and delivered on several projects, including launching a visualization of sampled delivery drivers meeting a certain logic threshold for internal audit use cases, multi-sourced tables for program monitoring, and a repeat audit offender dashboard to inform compliance groups of high-risk offenders.• Global metrics POC, helping stakeholders identify smart KPIs for tracking team performance, and working with regional groups to gather requirements for implementing metrics for leadership reviews.

San Francisco, California, United States

• Supported the weekly data source intake process, accounting for 14% of the team's global metrics, by joining API-facilitated and manually tracked data (Excel) through an SFTP process to aggregate the datasets and produce accurate global KPIs for team performance tracking.• Launched an automated audit allocation model for NA field audit operations, improving the new service partner 90-day tenure audit completion rate from 1.3% to 76.8% in one year by implementing process improvements.• Through calculated audit allocation logic, initiated internal periodic audits on tenured service partners, accounting for over 80% of the DSP population, who had not been audited in over 12 months, fulfilling contractual obligations.• Implemented a file retention process for the WW Field Audit and Quality teams, resolving reporting discrepancies caused by storing audits and quality reviews in different source folders and establishing retention policies for downstream data reporting.

San Francisco, California, United States

• Helped recruit, interview, and onboard new field audit team members as one of the first hires of the DSP compliance team.• Expanded audit execution excel to measure DSP internal audit communications responsiveness, improving overall carrier responsiveness by 12.5%.• Guided 1.0 DSP audit program as SME responsible for monitoring corrective action items, SLA clarification, and audit progression for high-tenured DSPs.• Performed periodic and timely audits on active Last Mile carrier partners, conducting deep dives on the audit application to understand end-to-end system and upstream and downstream dependencies.

Miami, Florida, United States

• Identified and informed management of compliance issues, safety risks, and improvement opportunities through daily, weekly, and monthly audits.• Facilitated incident investigations processes and maintained required paperwork to comply with Amazon and OSHA regulations.• Conducted risk assessments related to jobs performed (Job Hazard Analysis) to enhance workplace safety.• Innovated on process improvements and managed actions to completion for continuous safety enhancement

Miami, Florida, United States

• Led process improvements at Allied Trucking of Florida as a Process Engineer, employing lean tools and methods (5S, root cause analysis, time and motion studies) to eliminate losses and enhance efficiency.• Promoted cost-saving practices by delivering actionable, critical data to leadership for informed decision-making.• Developed and implemented standard operating procedures (SOPs) to ensure processes were maintained in control and aligned with industry standards.• Conducted regular process audits to identify compliance gaps, risks, and opportunities for improvement.

Miami, Florida, United States

• Designed and managed capacity planning models for all active departments as an Industrial Engineering Intern at Allied Trucking of Florida.• Identified and executed process efficiency opportunities across operations, contributing to improved overall productivity.• Established data architecture and health policies to ensure the proper retention and utilization of available data.

Miami, Florida, United States

• Oversaw day-to-day restaurant operations, including opening and closing procedures, as an Operations Manager at La Estacion Cafe.• Ensured compliance with health and safety regulations, maintaining high-quality service and presentation standards in food and beverages.• Collaborated with kitchen staff to ensure timely preparation and presentation of dishes, addressing and resolving operational issues.• Supported staff management, including recruitment, training, and development of front-of-house staff.• Managed financial aspects, monitoring and managing restaurant budgets (revenue, expenses, and profitability), implementing cost control measures to optimize food and beverage costs.• Controlled inventory by ordering supplies as needed, maintaining optimal stock levels for food and beverage items, and implementing procedures to minimize waste and spoilage.

Bachelor Of Engineering (B.E.), Industrial Engineering, 12

Activities and Societies: Institute of Industrial and System Engineers, Data Analytic Student Association

Minor, Economics