Distract Manager/Operator
Manage all aspects of store operations including training and supervising personnel at multiple locations, delegating work to employees, establishing retail objectives and ensuring customer satisfaction.Increased annual customer count 20% by creating loyalty programs, working with representatives on promotional and marketing programs and building/maintaining strong customer relationships.Doubled annual sales from 1.2 million to 2.4 million through online advertising and selling, anticipating customer trends, increasing retail space and ordering merchandise based on demand.Cut costs by 15% by maintaining near perfect inventory count, negotiating with suppliers on better deals, discontinuing slow moving items, and assigning tasks effectively to increase employee efficiency.Oversee staff of 30 at 5 different locations; visit branch stores weekly to create order lists, train workforce, and make a weekly agenda.Created a welcoming, safe and positive work environment that promotes teamwork and customer satisfaction while being conducive to achieving increased sales.Utilize and implement Connecteam app for easier communication between all staff, as well as tracking productivity and hours worked more efficiently. Compose Excel spreadsheets to track sales data and budget, generate purchasing reports and monitor supply.Greet and advise customers on selections based on their preferences; upsell products to increase average order.