Daniel Everastico Email & Phone Number

Orange, California, United States

Santa Ana, California, United States

nside Sales Opener representative May 2023-current• Sourcing new sales opportunities by answering a high-volume of inbound calls from prospective customers (approx. 150 per day)• Advise prospective and current customers by addressing questions and concerns about purchased products.• Complete forms and record logs to create accurate, detailed files for each customer• Working effectively in a team environment to support achievement of sales goals. Striving to consistently gain sales skills and knowledge to stay agile in today’s competitive market.• Establishing, developing, and maintaining positive business and customer relationship

Costa Mesa, California, United States

Card Service Specialist December 2022 - April 2023• Provided account service to members, handled financial transcript and confidential information.• Adhered to banking compliance requirements by remaining confidential with all proprietary and private information and adhering to company, HIPAA, and MCO/Medicare regulations.• Assisted with balance inquiry, followed all bank financial and security regulations and procedures.• Resolved complaints and account discrepancies, while providing dedicated, easy, and efficient service representative of company • Performed tasks and suits with demonstrated timelines and expertise while escalating account errors including wrong balance and load.

Fraud Specialist April 2022 - August 2022● Received inbound calls about fraud activities on client’s statements.● Initiated billing dispute and fraud disputes for debit cards.● Closed out any impacted cards and issued a new one.● Reversed any unrelated fees that were caused by unauthorized transactions.● Efficiently used Synergy and Avaya

Brea, California, United States

Consumer Credit Card Specialist November 2020 - August 2021• Assisted customers going through financial hardship.• Outbound calls made to assist all customer with late credit card payments and set up account on auto pay.• Inbound calls to assist customers with questions about payments not posted correctly, payments made onto the wrong account, fee reversals and credit reporting.• Provided online banking support.• Efficiently used UCRS and Avaya Program to look for customer account.Business Credit Specialist August 2021- April 2022• Outbound calls were made to business owners who took out a PPP loan and have not initiated a payment to the loan.• Provided the clients with the maturity date of the loan.• Set up extensions on payments for which customers were not able to make on current terms.• Advised customers of updated information provided from the U.S treasury.• Inbound calls were received when the client was left a message and provided the status of loan, set up a payment, set up auto, provided any info related to the PPP.• Efficiently used Synergy, Cross, and Avaya to look for customer account

Buena Park, California, United States

Buena Park, California, United States

Education record

Barbering/Barber

Associate Of Arts - Aa, Photography

Education record