Lead the strategic direction and operations of a non-profit with a mission focused on providing needed resources to South African communities. Communicate directly with the South African city council to remotely run a Center that acts as a hub for community support, including food/nutrition, medical aid and trade education/training (community care workers), Bible Study/Church, HIV support groups, and childcare. • Averages 450+ weekly meals fed to the hungry, totaling more than 150K meals provided in organizational history. • Manages all operating expenses, including fundraisers and donation activity.• Supports economic empowerment by training and subsequently hiring 11 South African Community Care Workers.

Responsible for creating a repeatable implementation methodology, training, and troubleshooting techniques for new products and key enhancements (feature/functionality). Manage multiple projects with multiple clients while working with the product development teams to identify system issues and resolutions at early adopter sites. Create and maintain documentation for both the Technical Deployment teams and General Support teams. Document repeatable project plans for Project Managers to utilize when deploying GA software. Create training courses and documentation for both internal teams and customers.• Lead and managed project engagement for early adopter clients, providing vital feedback to internal stakeholders.• Facilitate the creation and/or updating of implementation related documentation and deliverables for the successful launch of a new product or feature functionality.• Collaborate with Customer Care, Development, and Marketing teams to address technical concerns identified by clients. • Document benefits, measure ROI, & capture case studies.• Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. • Coordinate timing of product delivery with internal stakeholders and client expectations.

Works as a vital member of the development team in one of America's largest healthcare IT companies. Provide technical support regarding products, services, and internal solutions to all aspects of Ascension SaaS products and its affiliates. Provide workflow consultation, strong leadership, and subject matter expertise for consistent customer support across the Level 3 (L3) service and support requests to ensure Ascension hospital system medical professionals' success.• Supports the strategic direction of product development, service and process offerings with the improvement and development of new functionality of existing applications. • SME for Ascension financial applications and reporting systems, providing complete user interface training to domestic and international users.• Create multiple emulator scripts to streamline the internal process to allow employees to focus on essential duties and negate the need to spend significant time on small tasks. • Key member in the enterprise-wide transition from Soarian to Cerner, specifically by writing the scripts to automate the transfer of patient appointments in the scheduling software to prevent multiple FTE's from having to complete this manually.• Reorganized and streamlined the customer support structure to better handle requests quickly and resolve user issues.

Provided on-site and off-site technical support for multiple software applications, including Visual Cactus, Lawson, Hyperion, CERMe, Automate, Quick Test Professional, Laserfiche, Salesforce, HealthTrio, VIPS, Macess EXP, and desktop software. Conducted software testing and troubleshooting, programming, designing templates, security audits, documenting upgrades, and hardware installations.• Participated in the documentation and analysis of moving PHS systems to conform to Coventry standards.• Demonstrated extensive knowledge of Automate while writing programs for the transition from manual to electronic processes.• Maintained accurate and comprehensive written documentation of installations and upgrades for training purposes. • Established and maintained close working relationships with departments to analyze needs and resolve computer hardware and software issues.