Daniel Ferguson Email & Phone Number

Kent, Washington, United States

As the Sr. Manager of Credit, Collections and Accounts Receivable my role focuses on the leadership and governance driving the team with clear roles and functions. This is accomplished by managing risk/exposure and establishing internal controls within the company through best-in-class credit, collections and A/R functions. Improving operational efficiency across the company by using analytics, KPI's, and a customer-centric approach. Effectively manage and reducing corporate risk and positional liability exposure in a proactive manner when and where possible all while ensuring the best possible overall customer experience.Key Responsibilities:• Strategic management of a high eight figure, high volume Accounts Receivable portfolio. • Streamline and lead a team comprised of three managers who together manage a staff of 14. • Engage external tools and industry expertise to develop best in class departmental capabilities.• Partner with the Sales team to achieve growth targets.• Establish effective parameters for extension and monitoring of credit and approve special credit arrangements.• Develop effective reports to drive prioritization of collection efforts and inform the ongoing extension of customer credit. • Continually evaluate effectiveness of current collection policies and procedures.• Regularly report to leadership on the status of the portfolio including high risk or overdue accounts.• Work with the leadership team to set and execute escalation parameters for aging accounts and minimize bad debt.• Set up all new customer accounts and maintain accurate business information (i.e. contact information, credit limits, exemption certificates). • Maintain subject matter expertise in credit and collections, track new developments, and ensure regulatory compliance.

Seattle, Washington, United States

As the Credit & Accounts Receivable Manager I am responsible for the day to day management and leadership of the Accounts Receivable Team. Accountable for overseeing the entire process of risk mitigation, credit review and collections activities. Working to ensure the credit and collections team is proactively engaging customers to provide the support needed to help keep accounts in the best possible standing. Using analytics and KPI's to more effectively manage corporate risk and limit positional liability exposure where possible.• Provide daily management of 8-10 employees, ensuring staff is adhering to departmental procedures.▪ Set objectives which align with the department’s goals.▪ Implement debt collection policies and regulations.▪ Manage collections activities.▪ Responsible for auditing current procedures to improve efficiency.▪ Create and implement training modules.▪ Ensure collection of timely payments.▪ Negotiate with clients on non-payment cases.▪ Stay updated on industry and legislative changes.

Redmond, Washington, United States

As part of Denali's client procurement service delivery team; I am driving analytics to support the strategic sourcing function in accordance with client-specific operating guidelines. Specific requirements will include analyzing complex data and industry information leveraging multiple sources and tools in support of strategic sourcing projects• Team lead / manager for ROAR & Procurement Operations (6 team members across 5 time zones/2 counties) • Responsible for invoice case/ticket-workflow management, and AP/AR case resolution. (Team size from 15-30)• Created SOP and training materials for onboarding and training new team members.• Developed KPI reporting, metrics, supplier management best practices, and guidelines with key stakeholders for both internal and external perspectives • Collaborate with cross-functional teams to improve the P-to-P process, while improving overall operational efficiency • Draft SOW based on end-user requirements by collaborating with sourcing teams to support sourcing recommendations within the company's legal and compliance guidelines.• Manage vendor relationships from the initial onboarding steps through ongoing/continuous business

Bellevue, Washington, United States

Procurement Operation Execution Responsibilities:• Run and provide reports with product information and movement data.• Improve processes and reporting to drive collective operational efficiency.• Collaborate with cross functional teams to improve the P to P process.• Perform complex data analysis including spend, pricing, product volumes, and savings.• Develop models to forecast and actualize savings.• Conduct analysis to support opportunity assessments to drive cost reductions.• Work within sourcing teams to support sourcing recommendations.• Assist in developing RFx content, evaluating RFx responses, and developing negotiation plans.• Respond to general inquiries from procurement and business stakeholders.• Draft SOW based on end-user requirements• Track delivery of products with the vendors• Manage vendor relationship.

Everett Wa

• Responsible for providing regular updates for schedules and timelines to customers as well as responding to requests for additional parts and quantities that are either un-forecasted or not demanded in quantities in excess of current forecast taking into account material and capacity availability within specified time periods.• Maintained data inputs for capacity modeling, work centers, standard lot sizes and lead times.• Monitor, analyze and report performance to schedule of production and production support activities, utilizing information derived from material and production control systems.• Provided outshop vendor support and expedite recommendations for production improvements. • Calculate and schedule to maintain safety stock levels of end item part numbers to account for variability, either upstream in supplier lead time, or downstream in customer demand.• Utilizing MRP reporting functions and schedules that were regularly reviewed and made updates as needed to improve manufacturing metrics and take corrective action as needed, thus improving utilization, efficiency, and manufacturing and assembly timelines.

Greater Seattle Area

• Maintained strong working relationships with 20-25 suppliers.• Continually monitored inventory health and levels accounting for ~ $8 million worth of inventory a day, across ~1,600 item/location combinations. • Coordinated planning strategies across multiple business units and cross functional teams to ensure demand planning, supply planning, replenishment planning and brand managers were in alignment.• Responsible for the set up new items within planning system to efficiently buy, stock, and manage inventory for the high service levels and heathy inventory.• Coordinate with production and transportation teams to ensure on-time fulfillment.• Placed and managed replenishment purchase orders for JIT shipments.• Reviewed inventory strategies to determine the most cost-effective use of inventory investment while maximizing inventory turns and meeting service level targets. • Provided Purchasing Forecasts for planning and production purposes for suppliers and sourcing managers.

Bellevue Wa

• Successfully managed a product line portfolio of 35 product lines with multiple suppliers and manufactures, receiving in ~ $47 million worth of material in a rolling 12-month period (~30 million lbs. of material) • Protected inventory health by ensuring shelf life at the time of delivery while reducing slow moving inventory • Led monthly meetings with for 7-9 product managers, discussing areas of concerns or for improvement within each product line outlined and communicated supply chain constraints while providing recommendations to improve operational efficiency• Collaborate directly with manufactures to minimize stock outs and prevent customer impacts • Monitor and track inventory for all product line at third party warehouses• Successfully transitioning product lines between stocking locations while preventing customer impacts • Provide Purchasing Forecasts, plan and coordinate replenishment shipments to third party warehouses• Place and manage replenishment purchase orders for JIT shipments • Coordinate with production and transportation teams to ensure on-time fulfillment• Maintain open lines of communication between manufacturers, sales teams, and warehouse personnel to expedite purchase order receiving when needed

Bellevue Wa

• Identifies process and systems gaps and optimizes these opportunities for improvements to processes, systems, to better serve customers while increasing operational efficiency • Engages customers via phone, email, and fax to establish new accounts and manage existing accounts, assist with credit applications, resolve past due balances, manage customers that are over their credit limit.• Exhibits versatility when interacting with customers, suppliers, and outsourced relationships; effectively communicates ideas and concepts while mitigating risk.• Gather necessary information from customers regarding credit line related issues, keep information current and up-to-date, accurately reviews and determines necessary actions needed to resolve orders on hold as well as accounts needing additional credit review.• Communicates and obtains authorization from appropriate marketing and sales team members regarding invoice/billing discrepancies, recommends items for collection, increases credit limits, and escalates payment term issues. • Works with bankruptcy courts and collection agencies for delinquent accounts.• Determines and establishes appropriate collaboration, communication channels, to achieve advantages and customer targeted solutions through inter-company and team synergiesACHIEVEMENTS • Successfully managed a credit portfolio worth $83.3 million, comprised of 13,021 customers. • Set a company record for currency rate of 86% on average.• Responsible for creating and managing ChemPoint’s extended payment terms audit process.• Coordinated corporate credit line reviews to manage and mitigate enterprise exposure and risk. • Created a parallel process across multiple teams responsible for increasing efficiency, productivity, improving customer satisfaction, and consolidate reporting metrics.

Bellevue Wa

• Customer Solutions Specialist – Order acceptance, Order Processing, and all customer service related issues.• Shipping advisor – Responsible for confirming shipments, resolving any issues, and compliance issues.• Back Orders Specialist – Managed stock outs by coordinating with multiple teams and customers.• Special Orders – Managed, drop shipments, international shipments, bulk orders, and truckloads.• Mentor and Trainer – Trained new and existing staff on the above listed positions, created training documentation and evaluations. • Customer Credit Specialist – Responsible for protecting the profitability of ChemPoint while facilitating seamless customer finance transactions.