Daniel Firmino Email and Phone Number
Daniel Firmino work email
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Daniel Firmino personal email
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Over 7 years of experience in management and leadership of small and large high performance teams, in the fields of Telecom and currently in urban mobility. Knowledge in audit processes, engagement, access and accounts , payments, growth, management of KPIs and OKRs. Responsible for projects to implement and reorganize lines of business and frontline projects in order to identify and implement improvements in the product processes. Relationship with national and international external clients.
Teleperformance Brasil
View- Website:
- teleperformance.com
- Employees:
- 216398
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Coordenador De Operações BilíngueTeleperformance BrasilParnamirim, Rn, Br
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Bilingual Operations CoordinatorTeleperformance Brazil Jan 2019 - PresentParnamirim, Rio Grande Do Norte• BPO outsourcing management in Global Programs. • Strong experience in driving KPI's, SLA's and quality standards. • Manage and communicate timelines with cross-functional partners and internal/external clients.• Collaborative with key stakeholders across functional and levels.• Ability to operate in a complex and rapidly changing environment.• Project-management skills and ability to balance multiple projects in varying degrees of implementation.
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Team ManagerTeleperformance Brazil Oct 2016 - Jun 2019Parnamirim, Rio Grande Do NorteLead a team of about 25 agents, support by email, review documents for onboarding process and acting in the development of the team to achieve its goals in the company and delivery of operational KPIs.
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Sales And Service TechnicianSge - Soluções Em Gestão Empresarial Jan 2016 - Sep 2016Natal, Rio Grande Do Norte, Brazil
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Sales ManagerTv Inteligente Sistemas Eletrônicos Jan 2014 - Jan 2015Natal, Rio Grande Do Norte, BrazilPlanning and execution of sales strategies, prospecting for new partners and supporting outsourced sales across the state. -
Operations AnalystAcom Comunicações S.A. Aug 2008 - Dec 2012Natal, Rio Grande Do Norte, BrazilWorkforce management and traffic call control for the contact center. Supporting team development and strategic operational decision making. -
Production SupervisorGrupo Guararapes Confecções S/A Apr 2004 - Apr 2005Estremoz, Rio Grande Do Norte, Brazil
Daniel Firmino Skills
Daniel Firmino Education Details
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Faculdade De Ciências De Cultura E Extensão Do RnForeing Trade
Frequently Asked Questions about Daniel Firmino
What company does Daniel Firmino work for?
Daniel Firmino works for Teleperformance Brasil
What is Daniel Firmino's role at the current company?
Daniel Firmino's current role is Coordenador de Operações Bilíngue.
What is Daniel Firmino's email address?
Daniel Firmino's email address is da****@****ail.com
What schools did Daniel Firmino attend?
Daniel Firmino attended Faculdade De Ciências De Cultura E Extensão Do Rn.
What skills is Daniel Firmino known for?
Daniel Firmino has skills like Strategic Planning, Telecommunications, Project Planning, English, Negotiation, Excel, Powerpoint, Word, Microsoft Excel, Customer Service, Business Planning, Microsoft Word.
Who are Daniel Firmino's colleagues?
Daniel Firmino's colleagues are Hedayatullah Safi, Edder Eduardo Morales Alvarado, Paulo Parone, Hazel Daco, Makdes Shirango, Simon Bauda, André Luiz Queiroz De Oliveira.
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