Daniel Fish Email & Phone Number

Austin, Texas Metropolitan Area

Provide professional coordination of LightEdge deployment services while working directly with customers and internal resources on complex projects. Help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations.* Ensure all tasks are delivered on-time for all service delivery projects* Effectively manage and respond to changing scope and schedule* Management of resource availability and task assignments in coordination with customers* Initial project discovery* Administrative tasks for new customer account setup* Collaborate with Sales Engineering to define scope and objectives* Develop project plans as needed on strategic accounts and initiatives* Project reporting and documentation through weekly status meetings* Coordination of multi-person teams across different organizational groups* Review of project plan and deliverables through internal coordination meetings* Lead client-facing meetings* Resolution and / or escalation of issues in a timely manner* Ensure project documents are complete, current and stored appropriately* Communicate difficult and / or sensitive information with tact* Effective communication with clients to set and manage expectations* Actively develop and update processes and identify inefficiencies through continuous improvement* Accurate and timely coordination with accounting to control billing and term start dates* Act on challenges and make business decisions on behalf of LightEdge Service Delivery

Austin, Texas Area

Customer Experience (CX) Lead for ~$1M of Microsoft Managed Services, 15+ Managed Services Provider (MSP) national clients, and CX Lead for 25+ Cloud Service Provider clients throughout the US.Defined and optimized the release management process for Valo, a Sharepoint solution, providing quarterly releases and Managed Services support to 30+ national clients.Promoted client business and technology goals leveraging Microsoft and other services based on insight and experience to develop a proactive approach to satisfying clients and form long-term relationships.Fostered and facilitated ongoing consumption and renewals of Microsoft solutions and services by clients and ensured services delivery for MS Technologies and platforms.Coordinated the daily functions of a virtual team of consultants with supported managed services clients throughout the US on the entire Microsoft suite, including Azure, Sharepoint, Security, Power Apps, and SQL.Managed consultants to ensure their in-depth understanding of objectives, project scope, responsibilities, and budget constraints for projects ranging from $20K to $2M in services.Enhanced the Digital Workplace Foundations Assessment Project Methodology.

Atlanta, Georgia, United States

Led the daily functions of consultants and project managers in planning, controlling, and spearheading intricate premise and SaaS delivery projects focused on US-client locations.Coached and mentored consultants and project managers on objectives, project scope, responsibilities, and budget constraints.Expanded internationally and hired all international consultants by initiating processes for international consultants in the United Kingdom and Australia for the first time in company history.Utilized a customer-centric approach and negotiation skills to manage client expectations and develop customer deliverables following quality standards.Optimized new project deployment through the implementation of a Center of Excellence and onboarded the first sub-contractors.

Austin, Texas Metropolitan Area

Oversaw all facets of complex delivery projects in multiple client locations throughout North America from start to acceptance.Fostered positive client expectations through strong customer focus and negotiation skills and the production of contracts, project schedules, Issue Logs, Risk Logs, and Status Reports.Ensured all consultants operating within the project team understood individual and team objectives and the overall project scope, their roles, and budget constraints.Improved service quality through recommendations for new approaches and service applications.

Daly City, California, United States

Directed Premier Cloud division operations initiatives and led capacity planning and staffing for project managers and technical consultants with a focus on meeting and exceeding goals.Drove the development of project management and consulting practices and restructured all existing contracts, collateral, and project methodologies to ensure alignment with company expectations.Assumed responsibility for a newly acquired PMO group and integrated PMO into company methodology.Promoted solution delivery capabilities and optimized client relationships while seeking opportunities to expand existing accounts.Executed pre-sales support, tracked Professional Services revenue forecasts, monitored projects and resources, managed all sales and client results.

Austin, Texas Metropolitan Area

Spearheaded the daily operations of multiple district-wide engagement and pre-sales activities; oversaw project status and profitability, resource allocation, sales and client expectations, revenue recognition, and revenue tracking.Kept up-to-date on client business needs, forging and sustaining relationships with business and technology organizations to drive brand recognition.

Austin, Tx (Remote)

Piloted full-cycle project management for the implementation of software products within contact centers for numerous high-profile US clients.

Round Rock, Tx

Directed all functions for a 10-member team and managed initiatives in contact centers for Consumer Sales, Care, and Consumer Technical Support utilizing strategic guidance and end-to-end project management.Controlled the seating capacity in Dell’s Home Services (DHS) contact centers throughout the US and India; ensured systems and telecom technology access for all employees to guarantee completion of over-the-phone product sales.