Daniel Fish Email & Phone Number

Austin, Texas Metropolitan Area

Provide professional coordination of LightEdge deployment services while working directly with customers and internal resources on complex projects. Help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations.* Ensure all tasks are delivered on-time for all service.

Austin, Texas Area

Customer Experience (CX) Lead for ~$1M of Microsoft Managed Services, 15+ Managed Services Provider (MSP) national clients, and CX Lead for 25+ Cloud Service Provider clients throughout the US.Defined and optimized the release management process for Valo, a Sharepoint solution, providing quarterly releases and Managed Services support to 30+ national.

Atlanta, Georgia, United States

Led the daily functions of consultants and project managers in planning, controlling, and spearheading intricate premise and SaaS delivery projects focused on US-client locations.Coached and mentored consultants and project managers on objectives, project scope, responsibilities, and budget constraints.Expanded internationally and hired all international.

Austin, Texas Metropolitan Area

Oversaw all facets of complex delivery projects in multiple client locations throughout North America from start to acceptance.Fostered positive client expectations through strong customer focus and negotiation skills and the production of contracts, project schedules, Issue Logs, Risk Logs, and Status Reports.Ensured all consultants operating within the.

Daly City, California, United States

Directed Premier Cloud division operations initiatives and led capacity planning and staffing for project managers and technical consultants with a focus on meeting and exceeding goals.Drove the development of project management and consulting practices and restructured all existing contracts, collateral, and project methodologies to ensure alignment with.

Austin, Texas Metropolitan Area

Spearheaded the daily operations of multiple district-wide engagement and pre-sales activities; oversaw project status and profitability, resource allocation, sales and client expectations, revenue recognition, and revenue tracking.Kept up-to-date on client business needs, forging and sustaining relationships with business and technology organizations to.

Austin, TX (Remote)

Piloted full-cycle project management for the implementation of software products within contact centers for numerous high-profile US clients.

Round Rock, TX

Directed all functions for a 10-member team and managed initiatives in contact centers for Consumer Sales, Care, and Consumer Technical Support utilizing strategic guidance and end-to-end project management.Controlled the seating capacity in Dell’s Home Services (DHS) contact centers throughout the US and India; ensured systems and telecom technology.