As the Customer Relationship Manager, I am responsible for the overall satisfaction and growth of an assigned group of customer accounts located throughout the USA (80+). Services provided to clients include private cloud hosting of virtual servers (Windows, Linux, Sun Solaris, IBM AIX), Backup as a Service, Disaster Recovery as a Service, hosted and managed Firewalls/SDWAN, and a whole other host of security and Managed services. Creating and sustaining relationships with multiple levels and departments within each account is essential to continued customer satisfaction. Identifying each customers unique situation and needs allow me to uncover additional growth opportunities while providing customers with services and solutions that will help them be successful. As a trusted advisor, I keep customers informed of current trends and threats within the technology industry and provide solutions to keep them safe and secure.

I was responsible for identifying technology opportunities and implementing strategies for sustained growth within my assigned multi-million dollar book of mid-market and enterprise accounts. These include commercial, government, education, and health-care verticals. This required cross functional collaboration across multiple teams including product management, finance, distribution, and manufacturer partners. Solutions I offered included SaaS, media backup, Data Center Solutions, computing hardware, DaaS, and every-day tech items. Weekly activities included cold-calling current assigned and non-assigned accounts, attending face to face customer meetings, and updating activity and data into Salesforce. A key focus of mine is to strengthen and build new relationships with multiple levels of contacts within my accounts, including C-Level decision makers.

As the Field Sales Manager for Southern California, my responsibility was to lead and develop my team to maximize sales and exposure of BK Global represented brands within the 5 San Diego military base Exchanges. I hosted weekly conference calls as well as in person trainings to discuss objectives and recaps for the previous week, would visit the Exchange Stores and work with both my team, and Exchange store management to develop and execute plans to improve sales. I was responsible for conducting monthly evaluations of my staff and deliver them to recognize great performance as well as implement action plans for improvement. Recruitment and hiring of new employees to fill brand representation as business dictates as well as creating and facilitating store and employee training's to improve performance were also a part of my responsibilities.

Starting with AT&T in 2008, I worked in several leadership roles through late 2012 ranging from Assistant Store Manager to Multi-Location District Manager in charge of leading 6 retail locations in central San Diego. In my time with the company, I opened new store locations and led them to success, assigned to fix multiple struggling stores, managed top corporate ranked locations while setting new company sales records, created sales processes that were adopted and implemented by the company, and mentored then promoted numerous associates into leadership roles of their own. My experience with AT&T allowed me to work and manage in both a Retail and B2B sales environment, selling products and services ranging from internet and television to wireless voice and data services. I was responsible for not only exceeding our key performance metrics both at a store and district level, but the training and development of the staff assigned to me. Aside from sales attainments, I was also responsible for all operational elements of my locations including hiring and dismissing of associates as well as individual P&L’s.

I joined Sears as part of a pilot Assistant Manager in Training program for individuals hired from outside the company. I successfully completed the program in November 2006 while working in the Home Electronics department.. I was promoted to the Home Improvement department where I would be among the top 10 ranked tool departments in the company each month. I won and defended the bi-annual West Region Craftsman Challenge in 2007 as well as the San Diego Holiday Workshop contest in December 2007. I was sent to several stores both in and out of the San Diego market to assist new and low performing Home Improvement managers which included a trip to visit 2 locations in Los Angeles. During this time, I managed over 60 direct reports and close to 200 in-direct employees.

I worked with CompUSA in the retail, technical, and business departments selling both technology hardware and services. In 2004 I was promoted to Sales Manager, responsible for the training and development of the sales staff as well as attainment of monthly sales goals. I won various awards during my time with the company including Top Training Sales in 2004, Most Profitable Store in 2005, and Top Tech Service department in 2006.