Jorge Rivas Email & Phone Number

El Salvador

El Salvador

Implement procedures and the information security policies of the organization. Vulnerability Management. Identification of incidents and subsequent analysis and investigation to determine their severity and the response required. Ensure that incidents are correctly reported and documented in accordance with government policy and procedures.

Antiguo Cuscatlán, La Libertad, El Salvador

The NOC Technician is responsible of all system monitoring and ensure the highest uptime availability. It’s in charge to report, escalate and follow up the system outage. It monitors and escalates issues detected using monitoring tools such as Graylog, Elastic Search, Icinga and Grafana. Works as part of DevOps team to support requirements like performance testing, monitoring, alerting. Escalation and server administration. Participate in the Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting. Monitoring a large complex data and voice network infrastructure by using network monitoring and management tools.

El Salvador

The IT technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.The main responsibilities include:• Installing and configuring computer hardware operating systems and applications;• Monitoring and maintaining computer systems and networks (layer one);• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;• DNS, DHCP, AD, knowledge is required• Switching routing and scripting is required• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Supporting the roll-out of new applications;• Setting up new users' accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs;• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time;• Rapidly establishing a good working relationship with customers and other professionals, such as software developers, Noc_servers, Noc networking and monitoring teams;• Testing and evaluating new technology;• Conducting electrical safety checks on computer equipment.• Basic power generator issues.

El Salvador

Satellite cable and Internet Technician over phone. Customer service representative and sales representative.

El Salvador

Sony Play Station Technician over phone for gaming consoles.

Bachelor Of Applied Science - Basc, Systems Engineering

Bachelor'S Degree, Computer Science