Daniel Flood Email & Phone Number

Austin, Texas, United States

360 Nueces St, Austin TX 78701

Austin, Texas, United States

An NFC Concierge Director ensures exceptional service is provided to all residents and their guests. A Concierge Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including.

Chicago, Illinois, United States

Employing a supportive, example based leadership style, I pride myself on facilitating an exemplary guest experience. To ensure this high level of service is provided consistently, I empower team members to utilize their personalized emotional intelligence in every guest interaction resulting in ever-improving satisfaction scores and improved guest loyalty.

Sofitel

- Implemented a training program to onboard new hires- Work with all hotel departments to ensure a flawless experience for both group, and transient guests- Responsible for a staff of 25 front of house team members- Manage all communications between OTA’s- Exponentially grew Guest Satisfaction Scores from 85% to 90.34%

- Acted as a liaison between upper management and line level employees o Increased the Gallup Q12 scores by 0.2% year over year - Supported cross-training between departments, and promoted out two agents during tenure- Promoted and implemented the Hyatt loyalty program, World of Hyatt

Chicago, Illinois

*Front Desk Supervisor/Concierge*- Provided efficient service and meaningful experiences, for all guests, and support to the Front Desk managers- Delegated front of house responsibilities to a team of eight individuals- Assisted with Group Sales as being the on-site point of contact and facilitator for clients’ events*Housekeeping Supervisor*- Implemented.

Macomb, Illinois

- Responsible for the sales of insurance packages on fine jewelry o Exceed goals by 15% on an annual basis

- Worked one-on-one with a special needs student to improve his socialization skills - Went from being a non-verbal student to interacting with his peers- Managed and assisted with the production of their yearend performance Supervised the students who needed additional support

Chicago, Illinois

- Achieved recognition from corporate representatives for exceeding customer service - Improved overall experience for new associates with my guest service training