Daniel Flory Email & Phone Number

Grand Rapids, Mi, Us

Los Angeles, California, United States

As an experienced IT Procurement and Purchasing Lead, I excel in managing purchasing processes, developing IT budgets, and aligning with organizational goals. My responsibilities include managing the purchasing ticket queue, developing and allocating IT budgets, maintaining strong vendor relationships, and creating and enforcing procurement and asset management policies. I lead various projects, supervise asset specialists, coordinate support for international employees, and oversee software purchases to ensure zero downtime. Notable achievements include negotiating over $100,000 in hardware savings, coordinating the setup of executive conference rooms, directing PC requirements for high-profile events, and developing asset management workflows presented at industry events. Additionally, I have streamlined legal approval processes, initiated the use of repurposed hardware to reduce IT spend, and efficiently managed international hardware needs, achieving significant cost savings. My expertise extends to negotiating, purchasing, and managing software licenses, ensuring compliance and optimal utilization of resources. My focus is on optimizing IT processes, reducing costs, and ensuring seamless alignment between departments and vendors, leveraging my ability to lead complex projects and build strong relationships that benefit the organization.

Detroit, Michigan, United States

Delivered comprehensive help desk support across corporate and production facilities, implemented monthly IT Department huddles to enhance communication, eliminate redundant work, and foster team camaraderie. Consistently collaborated with remote Plant Managers to facilitate the adoption of new and improved processes. Created, deployed, and managed a robust ticketing system integrating Azure and Active Directory, enhancing process efficiency and streamlining operations. Expertise spanned ticketing databases, service workflows, tier levels, service provisioning, troubleshooting, and incident resolution. Spearheaded strategic procurement activities with key vendors such as Dell, CDW, PC Connection, and Honeywell, achieving significant equipment performance improvements and considerable cost savings, including a 20% reduction in costs for a backup and disaster recovery solution. Developed and executed a pioneering training program for IT Technicians, including detailed SOPs, mentorship, and technical training, and facilitated cross-training initiatives across IT departments at AJM. Additionally, administered the Freshservice ITSM implementation, oversaw the transition of over 700 employees to Office 365, and coordinated a comprehensive hardware upgrade across 10 U.S. locations, working closely with the C-suite, Human Resources, and Accounting departments to drive enterprise-wide initiatives.

Ann Arbor, Michigan, United States

Deliver comprehensive IT technical support to end-users via phone, email, and chat channels, including equipment installation and maintenance.Collaborate closely with Domino's technology teams to provide optimal assistance and support to our valued customers across 7,000 stores. Prioritize and manage a balance between new and existing issues to ensure the provision of the highest level of service at all times. Educate Team Members and Franchisees on best practices for enterprise-wide applications, promoting efficient and effective utilization. Meticulously document detailed notes for each ticket within the ServiceNow platform to maintain a thorough record of interactions and resolutions.

Ann Arbor, Michigan, United States

Proficiently update and configure a wide range of devices, including PCs, tablets, laptops, and cell phones, utilizing various software programs. Oversaw the management and maintenance of 500 computers, supporting the needs of faculty, staff, and students.Conduct Registry and Closeout procedures on devices using Footprint and MaaS360 to ensure proper maintenance and security protocols. Skillfully troubleshoot both common and complex IT issues, employing analytical problem-solving techniques. Contribute to ongoing process enhancement initiatives within the IT domain, identifying areas for improvement and implementing appropriate solutions. Expertly handle laptop ghosting and imaging tasks for streamlined deployment and management.Configure networks of small to medium scale, ensuring seamless connectivity and optimal performance. Address hardware concerns and provide effective resolutions to maintain operational efficiency.

Ann Arbor, Michigan, United States

Effectively manage a high-volume store, skillfully leading a team of 16 employees, fostering a high-performing and knowledgeable workforce to consistently surpass sales goals and deliver exceptional customer service.Successfully manage day-to-day operations, driving an impressive annual sales revenue of $1.25 million.Efficiently process online orders for nationwide shipping, ensuring accurate and timely delivery to customers across the country.Demonstrate expertise in homebrewing, actively educating guests about the craft and troubleshooting any issues that arose, ensuring a positive customer experience.Manage proficient inventory control, implementing efficient systems to optimize stock levels and minimize loss. Employ diligent loss prevention measures to safeguard assets and maintain a secure retail environment. Prioritize customer satisfaction by resolving inquiries, addressing concerns, and fostering positive customer experiences.Installed and maintained computer systems including office, inventory and point-of-sales computers.

Wilmington, North Carolina, United States

As an independent IT consultant, I offered comprehensive IT solutions to breweries across Virginia and North Carolina. My key responsibilities and achievements include:Network Design: Strategically designed robust networks tailored to meet the specific needs of each business, including separate secure private and guest Wi-Fi configurations.Security Implementation: Established stringent security measures on both computers and networks to ensure data integrity and protection against potential threats.System Installation and Configuration: Expertly installed and configured a range of systems including networks, computers, point of sales stations, and TVs, ensuring seamless integration and functionality.