Daniel Flory Email and Phone Number
Hey there! I'm a seasoned IT professional with a knack for crafting efficient workflows and driving operational excellence. My journey in the tech world has taken me through various roles in IT management, helpdesk services, and asset procurement. Currently, I'm fully immersed as an IT Procurement & Purchasing Lead at Respawn Entertainment/Electronic Arts.Beyond the realm of IT, you'll often find me exploring the great outdoors. One of my favorite memories is from a 3-day bushcraft hike in Canada, where I found myself overlooking the breathtaking beauty of Lake Superior. It's moments like these that fuel my passion for adventure and connection with nature. And let's not forget my furry companions—I have two adorable pitbulls who bring endless joy and companionship to my life.In my professional life, I take pride in my ability to optimize processes and drive cost savings. I've negotiated significant deals, including with Lenovo and Dell's latest generation workstations, ultimately saving over $100,000 on the first two orders. Project management is another area where I excel. I've successfully overseen the transition of over 700 employees to Office 365 while coordinating a hardware upgrade across 10 U.S. locations. These experiences have sharpened my skills in managing complex projects and delivering successful outcomes. I also streamlined the legal approval process for software, increasing project efficiency for Respawn Entertainment by ensuring proper procedures were followed, leading bi-weekly calls with the Legal team to set priority lists, collaborating closely with game teams on their software requests, and working with the Open Source team to understand requirements, which increased legal approval turnaround by 15%. Additionally, I led a directive to utilize repurposed hardware, significantly reducing our spend. I leveraged our IT asset management system to track the lifecycle of all IT assets, enhancing accountability and reducing loss or misplacement of equipment. Moreover, I enhanced vendor relationship management by establishing strong partnerships with key vendors to ensure favorable terms and conditions and conducting regular performance reviews to maintain high service levels and drive continuous improvement.
Creative Dining Services
View- Website:
- creativedining.com
- Employees:
- 602
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Project Manager - Technology And ImplementationCreative Dining ServicesGrand Rapids, Mi, Us
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It Asset Management And Purchasing LeadElectronic Arts (Ea) Jul 2023 - PresentLos Angeles, California, United StatesAs an experienced IT Procurement and Purchasing Lead, I excel in managing purchasing processes, developing IT budgets, and aligning with organizational goals. My responsibilities include managing the purchasing ticket queue, developing and allocating IT budgets, maintaining strong vendor relationships, and creating and enforcing procurement and asset management policies. I lead various projects, supervise asset specialists, coordinate support for international employees, and oversee software purchases to ensure zero downtime. Notable achievements include negotiating over $100,000 in hardware savings, coordinating the setup of executive conference rooms, directing PC requirements for high-profile events, and developing asset management workflows presented at industry events. Additionally, I have streamlined legal approval processes, initiated the use of repurposed hardware to reduce IT spend, and efficiently managed international hardware needs, achieving significant cost savings. My expertise extends to negotiating, purchasing, and managing software licenses, ensuring compliance and optimal utilization of resources. My focus is on optimizing IT processes, reducing costs, and ensuring seamless alignment between departments and vendors, leveraging my ability to lead complex projects and build strong relationships that benefit the organization. -
It Technician LeadAjm Packaging Corporation Nov 2021 - Jul 2023Detroit, Michigan, United StatesDelivered comprehensive help desk support across corporate and production facilities, implemented monthly IT Department huddles to enhance communication, eliminate redundant work, and foster team camaraderie. Consistently collaborated with remote Plant Managers to facilitate the adoption of new and improved processes. Created, deployed, and managed a robust ticketing system integrating Azure and Active Directory, enhancing process efficiency and streamlining operations. Expertise spanned ticketing databases, service workflows, tier levels, service provisioning, troubleshooting, and incident resolution. Spearheaded strategic procurement activities with key vendors such as Dell, CDW, PC Connection, and Honeywell, achieving significant equipment performance improvements and considerable cost savings, including a 20% reduction in costs for a backup and disaster recovery solution. Developed and executed a pioneering training program for IT Technicians, including detailed SOPs, mentorship, and technical training, and facilitated cross-training initiatives across IT departments at AJM. Additionally, administered the Freshservice ITSM implementation, oversaw the transition of over 700 employees to Office 365, and coordinated a comprehensive hardware upgrade across 10 U.S. locations, working closely with the C-suite, Human Resources, and Accounting departments to drive enterprise-wide initiatives. -
Globalcare Representative - Information TechnologyDomino'S Oct 2020 - Oct 2021Ann Arbor, Michigan, United StatesDeliver comprehensive IT technical support to end-users via phone, email, and chat channels, including equipment installation and maintenance.Collaborate closely with Domino's technology teams to provide optimal assistance and support to our valued customers across 7,000 stores. Prioritize and manage a balance between new and existing issues to ensure the provision of the highest level of service at all times. Educate Team Members and Franchisees on best practices for enterprise-wide applications, promoting efficient and effective utilization. Meticulously document detailed notes for each ticket within the ServiceNow platform to maintain a thorough record of interactions and resolutions. -
Computer ConsultantUniversity Of Michigan Oct 2019 - Apr 2020Ann Arbor, Michigan, United StatesProficiently update and configure a wide range of devices, including PCs, tablets, laptops, and cell phones, utilizing various software programs. Oversaw the management and maintenance of 500 computers, supporting the needs of faculty, staff, and students.Conduct Registry and Closeout procedures on devices using Footprint and MaaS360 to ensure proper maintenance and security protocols. Skillfully troubleshoot both common and complex IT issues, employing analytical problem-solving techniques. Contribute to ongoing process enhancement initiatives within the IT domain, identifying areas for improvement and implementing appropriate solutions. Expertly handle laptop ghosting and imaging tasks for streamlined deployment and management.Configure networks of small to medium scale, ensuring seamless connectivity and optimal performance. Address hardware concerns and provide effective resolutions to maintain operational efficiency. -
Store ManagerAdventures In Homebrewing Feb 2018 - Apr 2019Ann Arbor, Michigan, United StatesEffectively manage a high-volume store, skillfully leading a team of 16 employees, fostering a high-performing and knowledgeable workforce to consistently surpass sales goals and deliver exceptional customer service.Successfully manage day-to-day operations, driving an impressive annual sales revenue of $1.25 million.Efficiently process online orders for nationwide shipping, ensuring accurate and timely delivery to customers across the country.Demonstrate expertise in homebrewing, actively educating guests about the craft and troubleshooting any issues that arose, ensuring a positive customer experience.Manage proficient inventory control, implementing efficient systems to optimize stock levels and minimize loss. Employ diligent loss prevention measures to safeguard assets and maintain a secure retail environment. Prioritize customer satisfaction by resolving inquiries, addressing concerns, and fostering positive customer experiences.Installed and maintained computer systems including office, inventory and point-of-sales computers.
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It ConsultantSelf-Employed May 2016 - Jan 2018Wilmington, North Carolina, United StatesAs an independent IT consultant, I offered comprehensive IT solutions to breweries across Virginia and North Carolina. My key responsibilities and achievements include:Network Design: Strategically designed robust networks tailored to meet the specific needs of each business, including separate secure private and guest Wi-Fi configurations.Security Implementation: Established stringent security measures on both computers and networks to ensure data integrity and protection against potential threats.System Installation and Configuration: Expertly installed and configured a range of systems including networks, computers, point of sales stations, and TVs, ensuring seamless integration and functionality.
Daniel Flory Education Details
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Computer Technology/Computer Systems Technology
Frequently Asked Questions about Daniel Flory
What company does Daniel Flory work for?
Daniel Flory works for Creative Dining Services
What is Daniel Flory's role at the current company?
Daniel Flory's current role is Project Manager - Technology and Implementation.
What schools did Daniel Flory attend?
Daniel Flory attended Washtenaw Community College.
Who are Daniel Flory's colleagues?
Daniel Flory's colleagues are Kim Baldwin, Kevin Spicer-Torres, Sueanne Mccutcheon, William Yehle, Gene Cortez, Jeanie Slimmen, Ivan Altamirano.
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