Global Manager Of Support
Current
Jan 2021 - Present
AeroLeads people directory · profile
Daniel Frank Email & Phone Number
Field Service Engineer & Global Service Manager
at
Protochips
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Field Service Engineer & Global Service Manager
Location
Berlin Metropolitan Area, Germany, Germany
Company size
Who is Daniel Frank? Overview
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Quick answer
Daniel Frank is listed as Field Service Engineer & Global Service Manager at Protochips, a company with 51 employees, based in Berlin Metropolitan Area, Germany, Germany. AeroLeads shows a matched LinkedIn profile for Daniel Frank.
Daniel Frank previously worked as Global Manager of Support at Protochips and Customer Support & Implementation Team Lead at Protochips.
Company email context
Email format at Protochips
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Protochips
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Profile bio
About Daniel Frank
Daniel Frank is a Field Service Engineer & Global Service Manager at Protochips. He possess expertise in troubleshooting, computer hardware, technical support, windows, windows xp and 10 more skills.
Listed skills include Troubleshooting, Computer Hardware, Technical Support, Windows, and 11 others.
Current workplace
Daniel Frank's current company
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Protochips
5 roles
Daniel Frank work experience
A career timeline built from the work history available for this profile.
Customer Support & Implementation Team Lead
Jan 2017 - Jan 2021
Service Engineer Iii
Mar 2015 - Jan 2017
Technical Support Analyst Ii
- Works directly with "hot-list" accounts, repeat service requests, new installs, and beta customers to ensure satisfaction.
- Analyze and identify technical trends to resolve high-impact issues preemptively.
- Compose and publish technical articles for support staff regarding new or newly resolved product defects.
- Maintains product expertise on over eight complex robotic and automated pharmaceutical systems.
- Assists onsite maintenance technicians remotely with hardware and software troubleshooting and maintenance.
- Assist in identifying formal training requirements for support staff.
Jan 2014 - Mar 2015
Technical Support Specialist Iii
- Provides level one technical support in a Technical Assistance Center environment.
- Maintains problem ownership & accountability.
- Follows up on problems, identifies recurring issues, process status, and follows through with customer.
- Maintains documentation and service reports via electronic reporting in Salesforce.com
- Maintains a knowledge base of the products, prices and services available to the customer.
- Fosters positive customer relations by responding to inquires in a cooperative, supportive, and professional manner.
Nov 2012 - Jan 2014
Team & coworkers
Colleagues at Protochips
Other employees you can reach at protochips.com. View company contacts for 51 employees →
GM
Gabriela M.
Colleague at Protochips
Austin, Texas, United States, United States
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SM
Simon Ma
Colleague at Protochips
Croydon, England, United Kingdom, United Kingdom
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X(
Xiao (Tenet) Liu
Colleague at Protochips
Wuxi, Jiangsu, China, China
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FS
Franklin Stampley Walden
Colleague at Protochips
Raleigh, North Carolina, United States, United States
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MZ
Michael Zapata Iii
Colleague at Protochips
Cary, North Carolina, United States, United States
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CL
Crystal Lister-Shimauchi
Colleague at Protochips
Hillsborough, North Carolina, United States, United States
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ZK
Zayna King, Phd
Colleague at Protochips
Durham, North Carolina, United States, United States
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BA
Ben Addis
Colleague at Protochips
Raleigh-Durham-Chapel Hill Area, United States
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MP
Mark Perkins
Colleague at Protochips
Morrisville, North Carolina, United States, United States
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MD
Madeline Dressel Dukes
Colleague at Protochips
Greenville-Spartanburg-Anderson, South Carolina Area, United States
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Gabriela M.
Colleague at Protochips
Austin, Texas, United States, United States
View →
SM
Simon Ma
Colleague at Protochips
Croydon, England, United Kingdom, United Kingdom
View →
X(
Xiao (Tenet) Liu
Colleague at Protochips
Wuxi, Jiangsu, China, China
View →
FS
Franklin Stampley Walden
Colleague at Protochips
Raleigh, North Carolina, United States, United States
View →
MZ
Michael Zapata Iii
Colleague at Protochips
Cary, North Carolina, United States, United States
View →
CL
Crystal Lister-Shimauchi
Colleague at Protochips
Hillsborough, North Carolina, United States, United States
View →
ZK
Zayna King, Phd
Colleague at Protochips
Durham, North Carolina, United States, United States
View →
BA
Ben Addis
Colleague at Protochips
Raleigh-Durham-Chapel Hill Area, United States
View →
MP
Mark Perkins
Colleague at Protochips
Morrisville, North Carolina, United States, United States
View →
MD
Madeline Dressel Dukes
Colleague at Protochips
Greenville-Spartanburg-Anderson, South Carolina Area, United States
View →
FAQ
Frequently asked questions about Daniel Frank
Quick answers generated from the profile data available on this page.
What company does Daniel Frank work for?
Daniel Frank works for Protochips.
What is Daniel Frank's role at Protochips?
Daniel Frank is listed as Field Service Engineer & Global Service Manager at Protochips.
Where is Daniel Frank based?
Daniel Frank is based in Berlin Metropolitan Area, Germany, Germany while working with Protochips.
What companies has Daniel Frank worked for?
Daniel Frank has worked for Protochips and Parata Systems.
Who are Daniel Frank's colleagues at Protochips?
Daniel Frank's colleagues at Protochips include Gabriela M., Simon Ma, Xiao (Tenet) Liu, Franklin Stampley Walden, and Michael Zapata Iii.
How can I contact Daniel Frank?
You can use AeroLeads to view verified contact signals for Daniel Frank at Protochips, including work email, phone, and LinkedIn data when available.
What skills is Daniel Frank known for?
Daniel Frank is listed with skills including Troubleshooting, Computer Hardware, Technical Support, Windows, Windows Xp, Operating Systems, Electronics, and Networking.
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