I am a business professional with extensive customer service experience and an education focused on Accounting and Business Administration. I have several years of office experience, primarily in customer service and technical support. Over the last 8 years I have been primarily involved in Administrative Assistance and, most recently, Purchasing. I have extensive experience with office software including MS Office, Google Docs, and various proprietary applications.Most recently, my various responsibilities have included Scheduling, Purchasing, Documentation, Social Media posts, Intra-Office Technical support, Amazon Sales, Inventory Management, Billing, Client Support, and other assorted tasks.I am seeking a position that allows me to utilize my extensive experience along with my formal education to provide support services in an office environment.
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Administrative AssistantAm Solar Oct 2016 - Jul 2024Springfield, Oregon, United StatesI provided general office support for a small business including Scheduling, Billing, Inventory Maintenance, Purchasing, Technical Document Creation, Amazon Sales, Event Planning, and various other administrative tasks. -
Customer Service RepresentativeAssurant Oct 2015 - Oct 2016Albany, Oregon, United StatesI provided support for clients looking to file insurance claims for damaged cell phones. This included providing general information, filing the appropriate forms, and meeting quality expectations along with maximizing call volume/efficiency. -
Customer Experience RepresentativeFirst Call Resolution Aug 2014 - Sep 2015Veneta, OrThis was a call center position providing customer support for Airbnb customers throughout the world. I was responsible for helping end users with account management support, technical support, reservation assistance, and some mediation between users. While I was there I consistently achieved among the highest customer satisfaction scores company wide.
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Account ManagerAlpine Access Aug 2013 - Feb 2014Ashland, OrThis was a work from home position providing account management for Xbox customers in the United States. I provided customers help with billing questions, account setup and maintenance, warranty claims, and technical support. I achieved the lowest call handle time among peers while maintaining outstanding quality scores and customer satisfaction. -
Reservation AgentEnterprise Holdings Aug 2010 - Mar 2013Eugene, OrThis was primarily a work from home position providing customer support for National, Alamo, and Enterprise car rental customers. My responsibilities were to checked rental rates, book car rental reservations, and provide general travel information. I received some bonuses for exceeding lofty sales goals set by management. -
Technical Support RepresentativeStartek May 2008 - Jun 2010Greeley, CoThis was a call center position providing technical support for AT&T Cellular customers throughout the U.S. I was cross-trained to support billing inquiries, account maintenance, and warranty claims.I was recognized for having superior quality assurance scores maintained over a long period of time. -
Grocery StockerSunflower Market Jan 2008 - May 2008Fort Collins, CoI stocked shelves with groceries, set up displays, unloaded trucks, bagged groceries, and quickly became trusted to assist other departments as needed.
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Market ResearcherPhonebase Research, Inc. Mar 2006 - Mar 2007Fort Collins, CoOutbound call center position conducting market research surveys. I consistently achieved superior survey completion results. -
Dispatch RepresentativeDirectech Aug 2005 - Mar 2006Fort Collins, CoI received inbound phone calls. I closed work orders for technicians as they finished with a job.I also conducted customer satisfaction surveys with customers.
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Technical Support RepresentativeQualfon/Center Partners Jul 2000 - Apr 2005Fort Collins, CoThis was a call center position providing technical support for Qwest cable/internet subscribers in Colorado and Arizona. I was appointed to level of Resource, and given greater responsibilities and decision making power.
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Customer Care AssociateSitel Jun 1998 - Mar 2000Fort Collins, CoThis was a call center position providing customer support for Allstate Motor Club customersI activated memberships, answered billing questions, and contacted towing companies when customers required roadside assistance.
Daniel Freeman Skills
Daniel Freeman Education Details
Frequently Asked Questions about Daniel Freeman
What is Daniel Freeman's role at the current company?
Daniel Freeman's current role is Administrative Assistant Professional with experience in Purchasing.
What schools did Daniel Freeman attend?
Daniel Freeman attended Southern Oregon University, Lane Community College.
What skills is Daniel Freeman known for?
Daniel Freeman has skills like Leadership, Microsoft Office, Teamwork, Microsoft Word, Powerpoint, Research, Microsoft Excel, Customer Service.
Not the Daniel Freeman you were looking for?
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4rrpartners.com, monomythstudio.com, yahoo.com, kitchensinkstudios.com
2 +148086XXXXX
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Daniel Freeman
Washington Dc-Baltimore Area3amgen.com, bms.com, medimmune.com3 +160925XXXXX
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Daniel Freeman
Business Student At Angelo State University And Aspiring Business LeaderSan Angelo, Tx -
Daniel Freeman
Austin, Tx5dlfreeman.net, atlassian.com, atlassian.com, atlassian.com, cloudflare.com8 +131254XXXXX
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