Business Data Analyst for implementing automated reporting BI software. Analyzed large data volumes from various datasets for ad-hoc reporting to identify problem areas through patterns, trends, and insights to recommend solutions regarding operational decisions.Key Accomplishments:• Amdocs’ BI reporting tool implementation SME. I worked closely with business and IT in cross-functional teams to identify business requirements, define report automation needs, test over 130 data feeds, maintain over 400 KPIs developed over time, and update new modules, data dictionaries and reference tables to achieve optimal statistical parameters on KPI variance trend calculations.• Lead liaison for IT and BI support teams to resolve current production issues, implement key IT development projects, build new KPI trends, and run regression testing to validate system integration. • Documented operational processes, data flows, data mapping dictionaries, workflows, test cases, and results. Responsible for maintaining BI security user roles and log-in credentials.• Created, maintained, and regularly distributed professional data visualizations focusing on translating data for various business stakeholders by developing processes to report on and analyze key KPIs. • Compiled and analyzed large, complex data sets by identifying trends and opportunities through advanced knowledge of Excel using macros, vlookups, and pivot tables. Built, maintained, automated, and distributed effective KPI trending spreadsheets via dashboards and charts at regular intervals: weekly, monthly, quarterly, and yearly.

Developed, designed and built entire data reporting system for KPI trending to support analysts and management team. Supported daily production issues with ad-hoc reporting and/or charts.Key Accomplishments: • Extensive knowledge of wireless and cable trend analytics covering data usage and records’ volumes from network nodes to mediation platforms and into billing platforms.• Participated in extensive product trainings, updates, and support reviews for Revenue Assurance.• Maintained effective trending spreadsheets, full key essentials’ coverage of main pain points on regular interval basis – weekly, monthly, quarterly, and yearly trends and charts.

Managed and compiled a wireless hardware and data plans sales trending report by region and channel by maintaining effective trending spreadsheets.Key Accomplishments: • Built KPI trending portfolio and ad-hoc reporting for BlackBerry and the uniquely introduced Apple iPhone in Canada. Reported to both BlackBerry and Apple product managers.

Provided phone technical support to Rogers commercial and business customers holding a data-enabled device, specifically BlackBerry and iPhone, centering on software, usability, data recovery, and application support.