Daniel Friedman Email and Phone Number
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In my career, I have striven to deliver product features that improve market impact, usability, and maintainability of enterprise Software as a Service (SAAS) applications and API integrations. In order to deliver complex releases on time and on budget, I manage the coordination of sprint plans and backlog refinement with developers, stakeholders, and third-party vendors. As product owner, I also successfully develop or supervise the creation of the product design, product roadmaps, data analysis, functional requirements, test plans, and user documentation. My background of over 10 years in the software industry as a technical writer gives me a strong background on developing documentation that can presents complex technical details in simple terms and can be understood by varied audiences from software developers to non-technical users.Specialties: Requirements, specifications, test plans, and project coordination for enterprise software and big data solutions, API integrations, web applications, and mobile applicationsDocumentation writing for functional requirements, implementation guides, and user instructionsWorkflow design and automationSingle sourcing and XML documentation solutionsProficiencies:Issue Tracking: JIRA, Azure DevOpsDatabases: SQL, Oracle, Microsoft SQL, IBM CognosProgramming: HTML, XHTML, CSS, Javascript, JQuery, XML, XSLT, IntelliJ, PythonXML Publishing: DITA, Iixiasoft CMS, Madcap Flare, Oxygen Editor, Arbortext, XMLSpyWeb CMS: SharePoint, MediaWiki, SquarespaceMS Office: Microsoft Word, PowerPoint, Excel, OutlookAdobe: Acrobat, Framemaker, InDesign, Captivate, Photoshop, IllustratorSource Control: GIT, TFS, TortoiseSVN
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Product ManagerStp Complianceehs Nov 2022 - PresentOttawa, Ontario, CanadaProduct owner for RegHub, STP's online repository for Environment, Health, and Safety regulations.- Delivered major product features successfully on time and on budget.- Analysis and development of requirements for new features.- Implemented new workflow for content deliveries allowing improved tracking in Azure DevOps.- Coordination with agile development teams to coordinate sprint plans, backlog refinement, and release scheduling.- Developed and maintained Python/XSLT scripts to automate content deliveries. -
Senior Technical Writer / Information DeveloperInfor Mar 2018 - Oct 2022Ottawa, Ontario, CanadaDocumentation owner for multiple modules of Infor’s Workforce Management cloud software, including machine learning and big data optimization features. Maintain documentation for multi-tenant product through continuous monthly feature releases.Launched online help for Workforce Management to transition the delivery of documentationfrom PDF guides to a centralized, searchable format.Managed documentation projects as the embedded technical writer for multiple agile development teams.Creation and maintenance of online help, user guides, administration guides, developer guides, installation guides, and release notes.Development of Python scripts to automate the production of release notes from JIRA issues to DITA XML documentation, saving hours off a biweekly task. -
Technical WriterI4I Apr 2015 - Mar 2018Toronto, Canada AreaOwner for product documentation for i4i's XML-structured authoring tools. Documentation includes online help, release notes, user guides, installation guides, administration guides, and Quality Assurance (IQ/OQ) test scripts.Transition of online help to Madcap Flare HTML5 format for improved search and quicker updates.Development of XSL style-sheets. -
Technical WriterFlir Systems Inc / Lorex Technology Sep 2011 - Apr 2015Toronto, Canada AreaImplemented XML-based documentation system, saving over $50,000 in translation costs in 2014.Put into place standards to deliver all user manuals and quick start guides in French and Spanish, enabling frictionless sales throughout North America and eliminating local printing costs.Created award winning proposal for FLIR FX in the 2014 CES Innovation Awards.Recruited, supervised, and mentored Junior Technical Writers.Supervised transition of product management processes from Excel to SharePoint, in collaboration with product managers and product management coordinators.Acted as point of contact with technical support, quality assurance, and engineering to identify documentation and product improvements.Maintained documentation for multiple product lines in different categories and targeted content towards different audiences, including end users and professional installers. -
Technical Writer & Research Analyst (Volunteer)The Sentinel Project For Genocide Prevention Feb 2010 - Mar 2014Developed user and administration guides for Threatwiki, an online application and publishing platform published by the Sentinel Project.Prepared grant proposal and fundraising letters to philanthropic foundations in the United States and Canada.Edited threat reports for publication to nonprofits and advocacy groups. Set writing standards; created organization style guide.Wrote tutorials and wiki help files using Google Sites for shared Google Apps tools.Set up team Google Reader (RSS Feeds) environment to streamline research efforts.Analysed books and articles on genocide prevention and prepared research summaries for research coordinator. -
Integration Architecture Specialist, Technical Writer (Co-Op)Canadian Tire Jan 2011 - Apr 2011Re-wrote department service guide to align with current company processes and development life-cycles. Interviewed developers, business analysts, and project managers to determine current practices.Revamped team SharePoint website by improving navigation, editing content, and working with developers and analysts to write new content.Developed team project status report template and piloted it by preparing weekly team status reports for project managers and executives on a company-wide integration project.Documented company processes for SSL certificate management for a major project.Gave training presentations to team members to introduce new team processes.Developed memos and presentations for supervisors. Edited and polished existing PowerPoint presentations.
Daniel Friedman Skills
Daniel Friedman Education Details
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Technical Communication -
Political Science And History
Frequently Asked Questions about Daniel Friedman
What company does Daniel Friedman work for?
Daniel Friedman works for Stp Complianceehs
What is Daniel Friedman's role at the current company?
Daniel Friedman's current role is Product Manager at STP Compliance.
What is Daniel Friedman's email address?
Daniel Friedman's email address is df****@****i4i.com
What schools did Daniel Friedman attend?
Daniel Friedman attended Seneca College Of Applied Arts And Technology, University Of Toronto - Woodsworth College.
What skills is Daniel Friedman known for?
Daniel Friedman has skills like Framemaker, Adobe Acrobat, Technical Documentation, Software Documentation, Microsoft Office, Indesign, Technical Writing, Windows, Editing, Illustrator, Photoshop, Dita.
Who are Daniel Friedman's colleagues?
Daniel Friedman's colleagues are Natalie Grabowski, Jennifer Chiapella, Orlando Duarte, Shannon Major, Craig O' Sullivan, Simon Brink, Kristiana Molitor.
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Daniel Friedman
Toronto, On
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