Daniel G. Email and Phone Number
Hey, I’m a seasoned helpdesk support technician, with 16 years of experience performing setup, maintenance and repair of computer, printing, mobile and network systems. This includes ADDS and SaaS . I have acquire many certificates within those year, some permanent, some temporary, from vendors such as Comptia, Apple, Cisco, Microsoft, Dell, Lenovo, Lexmark and HP. I graduated college with an Associate’s degree of Applied Science in Computer Information Systems. This included Programming, and Data systems. I have worked in corporate and non corporate environments, In the field, office and hybrid.
Advisory Solutions
View- Website:
- advisory.nyc
- Employees:
- 22
-
Help Desk Support SpecialistAdvisory SolutionsNew York, United States -
Senior System AdministratorIntrinsic Technology Group Mar 2024 - PresentUnited States -
Escalation Team SupervisorElectric Oct 2022 - Nov 2023New York City Metropolitan Area• Managed a helpdesk team of level 2 technicians.• Final point of escalation between the Team and Manufacturer support.• Support the team administratively and technically to maintain an 90%-100% SLA. -
Level 2 Queue LeadElectric Mar 2022 - Oct 2022New York, United States• Serve as the ultimate escalation point for the Level 2 team.• Provide support in advanced configuration and troubleshooting.• Offer mentorship to junior agents. -
Network Operations EngineerElectric Jul 2021 - Mar 2022New York, United States• Setup, maintained and decommissioned Network environments.• Managed server and client updates in corporate and non-corporate environments.• Configured firewalls, switches and Access Points for Cisco, ubituiti, palo alto, sonicwall decices. -
Level 3 TechnicianElectric Ai Nov 2018 - Jul 2021Manhattan• Interact with customers using customer services best practices.• Troubleshot computer, networking, printing and Saas related issues.• Built configuration and scripts for exchange and Azure AD. -
Apple AdminAgilant Solutions, Inc. Aug 2009 - Nov 2018New Hyde Park, Ny• Managed update schedules for Apple devices and generated restore images for them using Apple• Configurator and similar tools.• Scripted solutions to network issues using Java. -
Technical Field AgentAgilant Solutions, Inc. Aug 2009 - Jan 2018New York, United States• Provided hardware repair services for computer systems from various manufacturers, including Apple, Lenovo, Dell, HP, and others.• Performed printer diagnostics and replaced parts for a range of manufacturers.• Engaged directly with customers to deliver satisfactory resolutions to their issues. -
TutorKingsborough Community College Oct 2007 - Feb 2008• I Instructed clients on the proper way(s) to diagnose a programming problem and trained them on techniques to use to sort out the bugs.• I evaluated the client’s potential to comprehend the tasked assignment given to them and tailored custom instruction strategies for each individual client.• I maintained detailed records of my client’s attendance, punctuation and progress in both physical work and subject matter comprehension.
Daniel G. Education Details
-
Information Systems -
Per Scholas Institute Of TechnologyInformation Technology
Frequently Asked Questions about Daniel G.
What company does Daniel G. work for?
Daniel G. works for Advisory Solutions
What is Daniel G.'s role at the current company?
Daniel G.'s current role is Help Desk Support Specialist.
What schools did Daniel G. attend?
Daniel G. attended Kingsborough Community College, Per Scholas Institute Of Technology.
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